Startups: Why Being Vulnerable Makes You a Better Entrepreneur

 

Startups: Why Being Vulnerable Makes You a Better Entrepreneur

Startups: Why Being Vulnerable Makes You a Better Entrepreneur

Being an entrepreneur, you’ve probably heard that you should be tougher, leaner, and quicker at decision-making. And while all of these traits are important, you might have never heard that being vulnerable could help you as an entrepreneur.

Recently, on Women in Business Today’s (#WIBT) hangout on air, we discussed Brene Brown’s TEDxTalk on vulnerabililty. Brown is a scientist who takes years–and a stint in therapy–to discover how to be vulnerable.

Vulnerability Gives You Courage

As an entrepreneur, you’re investing in the future of your idea or startup. And while you may believe you have the best idea in the world, there are so many things that could go wrong. People and brands think they have the answer to all the prayers of the known world, but people are emotional creatures. CEOs often forget this. We all make decisions based on emotion. Thus, a potential client may love the idea a startup has, but what if that client hates the company for the way it advertises or treats its employees? What if the idea is terrific, but the timing is off? Or what if the funding doesn’t come through for your high-tech widget?

There are so many reasons why people don’t buy. And every company takes a flying leap into the dark when it puts an idea or product out into the world. Realizing your own vulnerability and being honest about it can open doors where none were open before. By the way, Inc. has a terrific article about the Psychological Price of Entrepreneurship, and the “fake it til you make it” attitude that plagues many entrepreneurs.

Vulnerability Gives Your Employees Courage

Why do your employees decide to work with you? Your product may be no different than anyone else’s. But if you’re authentic, and tell people who work for and with you the truth, the chances are that your employees will feel more courageous, too. They’ll want to stick with you during the hard times, they’ll feel motivated when they get up in the morning. and your product or service will have its differentiator.

Vulnerability Makes You Stand Out

Startups: Why Being Vulnerable Makes You a Better Entrepreneur

Startups: Why Being Vulnerable Makes You a Better Entrepreneur

When you’re vulnerable, when you treat your own employees like family, those people will travel miles to do business with you and to work with you. Once I’m a raving fan, I’ll drive past other businesses to do business with those who treated me well. Often, it’s that emotional vulnerability that is the glue that makes me stick with them. Often I’m willing to do nearly anything to buy something from the company that shows its vulnerability–its heart, if you will. And I’m not alone in this, either.

Emotional Quid Pro Quo

Every time I show my vulnerability in my writing, I’m scared. All those thoughts of “I’m not good enough” emerge from their deep closet. And yet, every time I’ve been rewarded by people saying “Me, too! That happened to me!” Or “OMG. Do you need anything?” Or a story from them, in an emotional quid pro quo. In other words, now that you’ve opened up, I feel that I can, too. And they share something with a similar emotional weight to what I’ve shared. That’s the same way it works for a bigger brand; your emotional vulnerability makes you fans both inside and outside the company.

When Has Vulnerability Helped You?

Have you ever been intentionally vulnerable? Or were you forced into a vulnerable position? Please let me know in the comments!

 

 

Startups: Ten Ways to Demotivate Employees

 

Startups: Ten Ways to Demotivate Employees

Startups: Ten Ways to Demotivate Employees

If you work at a startup, you might have heard of a few ways to motivate your employees. But I’ll bet you don’t know that many ways to demotivate them! Here are my top ten. And of course these are tongue-in-cheek ideas.

Micromanagement

Looking over an employee’s shoulder, watching their every move, and poking your nose into their business is a sure way to demotivate anyone. And it’s also a great way to say “we don’t trust you to do your job.” Forbes has a good article on Managing Micromanagers. One thing to keep in mind is that the micromanager may be suffering from being micromanaged as well.

Constant Criticism

It's Still Baloney

It’s Still Baloney

Finding small errors and focusing on those is a sure way to demotivate an employee. This includes the formula that many use to deliver criticism–in a “sandwich” with two pieces of praise on either end. That’s still a big slab of baloney in the middle of that sandwich, right? Even if you do believe that you’ll make more money by making your employees happy, why do that?

Never Express Gratitude

Count to Ten

Count to Ten

If you do feel the need to say anything positive, count to ten and then wait until the moment passes. Some people seem able to follow this rule. Never saying thank you, or spending a moment to say “good job!” can work wonders in the demotivation arena.

Leave ‘Em Hanging

Promising something over and over is a fantastic way to cause people to become disenchanted. The promise can be anything from a promotion to a software release to a change in the direction of the company as a whole. And don’t explain why what they were promised never materialized.

Constant Threats of Layoffs

Don't Ever Look for the Best

Don’t Ever Look for the Best

When everyone is frightened of losing their jobs, morale is usually at a low. Even if there is no planned layoff, having a rumor that there will be one can cause a great deal of demotivation. And demotivation often brings along its friends, Fear and Lack of Confidence. Woo Hoo!

Stupidity at the Top

Put people in charge who lack experience and common sense, as well as humility, and your people will definitely feel demotivated. You might consider hiring only friends or family members for an added demotivational bonus.

Bad Communication

If you can avoid any communication telling employees what is going on, they’ll probably be unhappy. This includes email, informal get togethers, or all-hands meetings. Another good trick is to cancel meetings at the last minute.

Asking Too Much

Avoid Communication

Avoid Communication

Having lofty goals, and especially if they’re set by someone else, is a surefire recipe for disaster, especially if the goal-setter is unfamiliar with the victim’s work flow. If the goal-setter is in another part of the country, or better still, another country, that’s even better.

Being Intentionally Mean-Spirited

Few companies are intentionally mean-spirited, in my opinion. So being mean-spirited will take extra effort. It’s worth going the extra mile.

Lack of Down Time

The expectation of asking employees to always be “on” can cause burnout and fatigue. Need I say more?

What Are Your Favorite Demotivational Tips?

One of my favorite sites, Despair.com, has posters and calendars for sale if you need a laugh! But I’m interested in what you’ve experienced yourself. Please leave me a comment!

 

Startups and Motivation: Staying the Course

Startups and Motivation: Staying the Course

Startups and Motivation: Staying the Course

Recently, a friend of mine, Dr. Beth Halbert, mentioned something that stuck with me. She said that she used to create long lists of to-do items every day. Her lists were three pages long, and she could never finish all the action items. Every night, she felt like a failure. Then, she changed something. She created shorter lists, with only 2-3 things that she can finish. Now she feels successful every single day. I’ve been thinking about this simple concept and how it could be applied to staying motivated while working in startups. By the way, if you’re in a startup, you might also be interested in my article on Ten Things Ways the San Francisco Giants Can Improve Your Game.

Have Reasonable Goals

Granted, some people enjoy the feeling of pressure (including the knot they get in their stomach) every day. Some people love “stretch goals,” even if those goals are completely unattainable. But many of us would rather have a reasonable goal so that we can knock it out of the ballpark every single time. A list with only 2-3 items that are achievable can help your morale more than that list with a million action items on it.

Reward Yourselves

Although I’m a great believer in the Law of Attraction, it’s not always easy to stay the course and be positive. But a reward is something that you and your team will look forward to, and look back upon with great pleasure. The reward might be a party for the team, some wine for everyone, or something more business-related such as phone chargers. One of my own favorite rewards was a pair of expensive shoes. Right now I’ve set a target whose reward will be a grafted apple tree with seven varieties of apples.

Pay People Enough

Do I need to say anything about this? If people don’t have a certain minimum salary, they’ll want to go elsewhere (here are some power tips to beef up your LinkedIn profile if you’re looking for a J.O.B., by the way). Here in the San Francisco Bay Area, that amount is certainly higher than in other parts of the country.

Give Autonomy and Get Outta the Way

People need to be self-directed, to feel that their actions matter, and to feel engaged at work. This sense of autonomy can be overlooked in startups (and larger companies too). One of my favorite videos is this one on motivation, by RSA Animate. You’d be surprised at what actually motivates people (watch the video). The assumption that people want to do cool things is one that forward-thinking startups embrace.

What Makes You Feel Motivated?

What makes you want to jump out of bed and go to work? Or if you don’t want to go to work, why not? Please tell me; I’m very interested in hearing from you.

WordCamp Orange County 2014: Awesome Moments

WordCamp Orange County 2014: Awesome Moments

WordCamp Orange County 2014: Awesome Moments

Recently, I attended WordCamp Orange County 2014, not to be confused with WordCamp Orange County 2013. Here are a few of my favorite moments.

The Women

Mary Baum’s class on responsive design was Sunday’s funniest seminar. She kept us entertained while educating us on design challenges. And apparently, she loves golf!

Chris Lema

Chris Lema helped make the conference a community. He followed his own advice of being helpful. Getting the Most from Your Blog was definitely not about any get-rich quick schemes. Chris Lema set the tone for much of the conference.

Live Tweeting

You may have read my blog post about Live Tweeting at Conferences. Live tweeting is a fab way to connect with new friends. In fact, two of my besties (Bridget Willard and Peter Woolvett) were both people I met through Twitter. Some people we met couldn’t believe you could actually meet people from Twitter. Who knew? And here’s a partial hashtag report, in case you think live tweeting doesn’t make a difference in amplifying an event.

Wordcamp 2014 STATS_2 copy

Offsite Meetups

Offsite Meetups at WCOC 2014

Offsite Meetups at WCOC 2014

Another favorite moment was going to Café Vitaly with friends for extra-strong doses of coffee or the best sorbet and gelato around. Strolling on the beach, walking back from the Durty Nelly’s after party, and seeing some unusual trees (and giant cockroaches) along the way were also good ways to “play hooky.”

Jason Rosenbaum’s Business Coaching Workshop on Contracts and Proposals

Jason Rosenbaum’s talk was surprisingly useful. As a result of hearing his talk, I’ll be changing how I word some of my proposals. For instance, no more 100% guarantees—especially if clients want to “do it themselves.” Good, solid advice.

Slide Presentations and Videos at the Speed of Light

As we watched on Twitter, the presentations started to appear online. Many presenters uploaded their talks even before the weekend was over. How awesome is that?

Food Trucks

Gourmet food trucks, with items like Coconut Risotto (A Bite Truck), Mexican food, and bacon (of course!). Worth the wait. Also the gourmet mini-cupcakes, Skittles, and gluten-free brownies.

Artwork at Cafe Vitaly

Artwork at Cafe Vitaly

Style Revisions

Derived straight from the creatives at Minecraft, WordCamp’s new direction feels somewhere between Super Mario and Flappy Birds.

The style is everywhere, from the giant mugs and t-shirts to notebooks, stickers, and buttons!

Chance Meetings

Meeting people like Justin @student_otc at one of the first talks, connecting online with @DownTownRob who met me and my friends at Durty Nelly’s. Meeting attendees and speakers while waiting in line.

Generosity and Friendliness at WordCamp Orange County

Generosity and Friendliness at WordCamp Orange County

Generosity and Friendliness

Without the volunteers and sponsors, WordCamp Orange County would not have been such a success.

Finding Work/Life Balance As a Remote Worker

Jon Brown’s  course outlined ways to stay sane while working remotely. And he was even more fun when he went off-script and discussed all the tools he uses (such as electronic devices to bring while backpacking!).

Did I Leave Anything Out?

What were your favorite moments?

 

Live Tweeting at Conferences

 

Live Tweeting at Conferences

Live Tweeting at Conferences

You may have been to a conference lately and wondered about people who live tweet. This post is how to make your experience easier. With just a little bit of planning, your live tweeting can add to your conference experience. For other tips on conferences, read Entrepreneur’s The Art of Hacking a Conferences.

Why Live Tweet?

Aaron Hockley Recommends This "Friend Maker"

Aaron Hockley Recommends This “Friend Maker”

Live tweeting lets you connect to other Twitter users, and amplifies what’s happening at the conference or live event. Live tweeting lets the speakers know that you’re listening to them, since you can interact with them. Often, a conference such as WordCamp San Francisco (#WCSF) will have a live Twitter feed. The #SFGiants interact with their audience through live tweeting. You may have read my post about the San Francisco Giants and how they can improve your game.

Before the Event

  • Search for the Hashtag. If your conference has a hashtag, search for it. For instance, I’ll be attending WordCamp Orange County (#WCOC), and have been following the hashtag. You may find out about extra parties or discover more about your favorite speakers. For instance, there is a pre-event golf game for #WCOC.
  • Follow speakers whose talks you’d like to attend.
  • Follow fellow attendees.
  • Create a list in Twitter for the event. When you add someone to a list, they’re alerted on Twitter. Once people are on a list, you can more easily hear what they’re saying and cut down the noise of Twitter.
  • Create a Pinterest place board for bonus points! My pal, Bridget Willard, created this Orange County WordCamp board that’s both a place board and a group board (so I can pin to it, too!).
  • Make a list with the participants, their handles, and the hashtag on your smart phone.
  • Print a list using Post-it notes. Yep. I found it on Pinterest.

Stuff to Bring

Extra chargers, fully charged phones, an extra extension cord (aka Friend Maker), and your already-made lists.

Follow the Conference Hashtag

Follow the Conference Hashtag

During the Event

  • Use the hashtag at the end of every tweet. You could use tweetchat.com for this (adds the hashtag automagically!). People who are watching remotely use the hashtag as well as those at the conference.
  • Follow the conference hashtag (you can create a column in Tweetdeck or HootSuite to make this easier).
  • Listen for Interesting Quotes. Add value to the conversation by cherry picking the best quotes.
  • Tweet your own questions or comments.
  • Use abbreviations. Here are some common ones: OH (Overhead), h/t (hat tip), MT (modified tweet).
  • Meet New Friends. Since you’ve already been following people (and hopefully engaging with them), they will probably be more open to meeting. So don’t be shy!

Do You Enjoy Live Tweeting?

What would you add to my lists? Please leave me a comment. Thanks!

LinkedIn: Top Ten Tasks (and Power Tips)

LinkedIn: Top Ten Tasks (and Power Tips)

LinkedIn: Top Ten Tasks (and Power Tips)

 

LinkedIn now has over 225 million users, with 100 million of those in the United States. Execs from all Fortune 500 companies are LinkedIn users. Although LinkedIn has been the sleeping giant of the social media world, it has recently taken steps to be more interactive, giving users the ability to post rich media like videos and images.

Once the shy guest at the social media party, LinkedIn has blossomed, with 40% of LinkedIn users now checking in daily. LinkedIn is not the place for breaking news like Twitter, groovy pictures like Instagram, or delightful how-to images like Pinterest. But LinkedIn has quietly bloomed—by spending a little time on LinkedIn, you will be richly rewarded. Here are Top Ten Tasks and Power Tips for Pinterest and Twitter, by the way.

Here are some top tasks for you to tackle on your LinkedIn profile. For the more advanced, skip to the “Power Tips.”

Add a Professional Photo to Your Profile

Did you know that profiles with photos get seven times as many views as profiles without them? Make sure the photo is of you—not a cartoon avatar, not a photo of the cute new puppy, and not one standing next to your new car. A photo of you, smiling, looking professional is the best image for you on LinkedIn.

Power Tip: Add logos of major media outlets that have mentioned or published you below your photo. Brian Horn suggests “As seen on” with the logos right underneath your picture.

LinkedIn: Top Ten Tasks (and Power Tips)

LinkedIn: Top Ten Tasks (and Power Tips

Update Your Status

Your LinkedIn status is the place to show that you’re engaged and up to date. Here’s where you can brag a little about a recent post you authored, a book that mentions you, or an upgrade in your job skills.  Have an upcoming event? You can post it here!

Power Tip: Engage people by mentioning them. Type in the @ symbol followed by the name of the person. LinkedIn will auto-populate the name of the person. Often, those mentioned will like, comment, or share. This is important because it extends your reach and your posts will be seen by others. Note: do not overdo the mentions.

Connect, Connect, Connect!

LinkedIn recommends that you have at least 50 people in your network. If you have your colleagues’ email addresses, you can send a connection request.

Power Tip: Don’t use the default connection request, especially if you’re sending a request to someone you barely know. Give that person a reason to connect! For instance, “we keep running into each other at networking events, and I thought it would be fab to connect here, too.”

Use Privacy Settings

When you’re looking for a new job (or happen to be in stealth mode for another reason), use the privacy settings to shield yourself from prying eyes. The privacy settings are on a drop-down menu 

Power Tip: Turn off “activity broadcast” so LinkedIn doesn’t send announcements to everyone each time you edit your profi

Fill out the Summary

On LinkedIn, you have more space than you would on a paper resume, and that includes the old-school summary section that everyone once had on their resumes. Don’t overlook this important piece of your profile.

Power Tip: Search for people in fields similar to you to see what keywords their profiles contain. When you do the search, notice who comes up first. Think of LinkedIn as a mini-Google, where you would like your profile to rise to the top in the search engines! The same thing is true in search on LinkedIn—you want to be listed at the top in a search for your keywords 

List Hobbies and Volunteer Work

List Your Hobbies on Your LinkedIn Profile

List Your Hobbies on Your LinkedIn Profile

Maybe you have a soft spot for rescuing cats. Maybe you enjoy working with kids or volunteering for a church. Whatever you like to do in your spare time is important to the person who wants to connect with you.

Power Tip: Make a particular effort to include volunteer work in your area of expertise. And even if it doesn’t seem relevant to you, include it anyway. You never know what people are looking for.

Join Groups

There are over 1.4 million groups on LinkedIn—that’s enough groups for just about anyone! If you want to be noticed, join groups. Listen to conversations or just lurk for a while if you want to know how people relate to one another. Every group has slightly different dynamics.

Power Tip: Once you’re familiar with how a group operates, you may want to start your own group.

Give Recommendations and Endorsements

On LinkedIn, Giving an Endorsement Just Takes a Click or Two

On LinkedIn, Giving an Endorsement Just Takes a Click or Two

Endorsements are very simple to give—just a couple of clicks and you’re done. Recommendations, on the other hand, take a little more work, and so will be more appreciated. If there’s a colleague who has really stood out for you, give them a recommendation.

Power Tip: It’s not necessary to thank people for simple endorsements, since they take so little time (in my opinion). But I would thank someone who gave you a recommendation because of the extra consideration that goes into them

Updating Your Profile

Occasionally, you may want to update your profile. When you do, turn off the “activity broadcast” feature so that all your followers don’t get inundated with each little change.

Power Tip: Customize your profile URL if you haven’t already by going to Settings > Edit Public Profile > Customize Your Public Profile URL.

LinkedIn Mobile

While the desktop version of LinkedIn has the most features, having the mobile app can let you connect with people on the fly at networking events. 

Power Tip: Simply search for the person you’ve just met on the mobile app, connect, and you won’t have to worry about losing a business card ever again.

How Much Time Do You Spend on LinkedIn?

I’m curious if LinkedIn’s new changes have you spending more time there. Please leave a comment letting me know!

 

 

 

Are You Pinterest Savvy?

Pinterest Savvy

Pinterest Savvy

Recently, I read Pinterest Savvy and participated in a Facebook group run by the author, Melissa Taylor. Check out Melissa’s fabulous Pinterest account and you’ll see why any marketer might be interested in seeing what she has to say about Pinterest. While I think that I’m good at Pinterest, I had no idea what I was getting into by following her advice. Here are a few reasons Melissa’s book should matter to you, and a high-level of her book.

Set Up Your Profile

Have you taken the time to really work on your profile, verify your website, and added some keywords? Melissa takes you through the process in her simple-to-understand guide. Here’s my own top ten tasks for beginning pinners.

Worksheets

One thing I really love is hands-on, and Melissa’s book has plenty of worksheets that you’ll be able to write all over, revise later, and use to improve your boards. Some of my favorites are about using keywords, scanning your home feed, and practicing your skills to make better pins.

Are You a Blogger?

Melissa suggests pinning your blog posts to a board. This is something that not everyone takes the time to do, and can have a huge impact on your website traffic. If you’re not doing this yet, you will definitely see an increase in traffic if you do! Not only that, but Pinterest offers you analytics so you can see which of your posts are performing the best. You might be surprised that some of the best-performing don’t have repins or even likes.

Making Money from Pinterest

Something that will really interest marketers is the part about making money from Pinterest. You can find a sponsor, especially if your Pinterest brand has become very popular.

Get Pinterest Savvy for Free!

Act quickly (really) because this offer won’t be available for long. Even if it’s not available, Melissa’s book is a very good investment.

 

 

Pinterest: Top Ten Tasks (and Power Tips)

Top Ten Pinterest Tasks

Top Ten Pinterest Tasks

You may have seen my previous post on Top Ten Twitter Terms. Here are the first tasks you should tackle on Pinterest. If you’re more advanced, skip to the “Power Tips.”

Set Up Your Profile

Fill out your profile. Go to “Settings” on the top right, scroll to Profile, upload your picture or avatar and fill out the “About You.” Connect your Facebook, Twitter, etc. You can invite friends at the top left of your home page. If you plan to sell on Pinterest, you’ll need to set up a business account.

Power Tip: Use Location for a short descriptive sentence, if you prefer. Make sure to click “save settings.”

Create Boards

Boards are how you organize pins on Pinterest. Choose an easy name for your boards—nothing fancy. For instance, Blogs, not Words Words Words, will be found easier. Create a category and description for each board. And, since Pinterest is a visual medium, make sure your board covers are pretty!

Power Tip: Create at least 5 boards of 5 pins each before you start following anyone. People want to know what your pins are like, and what your interests are before they’ll follow you.

Add Pins

A pin contains an image and description. Upload an image from your computer using the red plus icon at the top right of your Pinterest account, or use the Pinterest browser button, available from Pinterest.

Power Tip: Fill out each pin’s description completely. If you’re repinning, change the description to make it yours. Think about how people would search for that pin. For instance, if you’re pinning a watercolor painting, you could use the words, water color, painting, and art. You might also add the dominant colors and the topic, since people sometimes search that way.

Find Others to Follow

Pinterest is visual, so make your boards pretty!

Pinterest is visual, so make your boards pretty!

Click on the icon–which turns red when you hover over it–in the top left corner and you’ll see all kinds of categories. Explore your interests and find boards and pinners to follow.

Power Tip: You can follow a single board or an account. If you don’t like one or two boards, follow all, then unfollow the boards you don’t enjoy.

Repin

When you find a pin, either through search, or through discovery in your own stream, you can repin it. When you repin it, change the comment.

Power Tip: Click all the way through a pin to discover where the pin leads. If a pin leads nowhere or to spam, don’t repin. You can report spam and Pinterest is pretty good at removing it.

Like

A “like” is not as strong as a repin. You might “like” a pin rather than comment, if it’s outside your niche.

Comment

People rarely comment on Pinterest. It’s a very powerful way to be noticed by influencers.

Power Tip: If you want to be noticed, comment. You can ask questions or tag others in a comment, too.

Give Credit

Pinterest usually gives credit to the destination of the original pin. Authors and artists also appreciate getting credit.

Power Tip: If you don’t know whose image you’re repinning, you could ask your followers right in the comment of the pin, such as “Does anyone know whose image this is or have any more information?”

Know Your Audience

As with all other social media platforms, know what people are looking for. For instance, if you’re a spa owner you might also pin tips on relaxation, how to get good sleep, smoothie recipes, etc.

Power Tip:After awhile, you’ll get a feel for what your audience likes by what gets repinned. Repin more of the popular content.

Clean Up Boards

Occasionally, you can delete pins that don’t get much traffic.

Power Tip: At first, none of your pins may get much traffic. If you believe something will get traffic (but wasn’t seen the first time you pinned it), you can repin it to the top of the same board, and delete the one further down.

Did I Forget Anything?

Please let me know in the comments! Thanks!

Twitter: Top Ten Terms (and Power Tips)

 

Twitter: Top Ten Terms

Twitter: Top Ten Terms

I’m teaching a class this week on Twitter to an audience with some people who are unfamiliar with Twitter. Every social media manager also has favorite power tips to go along with these terms. Here are my top ten “must-know” definitions, along with some “power tips.”

Tweet

Every update you post to your followers on Twitter is called a tweet. Every tweet has a 140-character limit (including your handle). Remember: Your tweets are public and searchable by anyone on Twitter, even if they don’t follow you, so be careful about what you say. Deciding what you don’t want to tweet about is as important as deciding what you will tweet about.

Engagement

Engagement means responding to and conversing with your followers and others on Twitter. Most successful accounts engage on Twitter daily.

Power Tip: Monitor who follows you, who @mentions you, and engage with those people daily. These are the things I do when I first log into Twitter.

Retweet

Twitter is for sharing things that your followers might find useful, interesting, or entertaining. The “retweet” is a manifestation of this. When you see a tweet that you think your followers would be interested in, hit reply, copy and paste the tweet, then send.

Power Tip: If you just hit the “retweet” button, often people will not “see” the tweet, especially if they’re using a third-party Twitter application.  If there’s space, you can add a comment, such as “Great Idea!” Here is how to send a perfect retweet.  

MT

This means “modified tweet,” which is a retweet that you edited to save space.

Power Tip: To really boost a tweet’s power, add an image.

@mention

When you want to “tag” someone in a tweet, use an @ before their Twitter username (for instance, @Carol_Stephen). Add this mention and they’ll get a notification in their “Mentions.” This serves a dual purpose: they’ll know you are reading their tweets, and you’re giving them credit for finding great content.

Power Tip:

This is a newbie mistake. If you tweet @username without a period in front, only your mutual followers (in other words, people who follow both you and @username) and the person you’re tweeting to will see it in their streams. Add a period or other character before @username so that all of your followers will see your tweet in their streams. 

DM

A “DM,” or “direct message,” is a private message between two Twitter users. It’s different than a public @mention because in order to send a DM, the recipient must follow you. Select companies can send DMs without following.

Power Tip: Do not automate direct messages. Asking someone to “like you on Facebook” after they just followed you on Twitter is antisocial and may cause you to be unfollowed. Many people consider DMs to be spam.

Hashtag (#)

This innocent-looking symbol is a hashtag. Use it in front of other words in a tweet to provide context or to organize a search for specific topics on Twitter. Be careful not to overuse hashtags. More than one or two will turn off your followers. Here are more details about hashtags.

Power Tip: Use hashtags in your own profile to attract followers in a particular niche. For instance, I have #Startups in mine.

Feed

Your home page has a feed of tweets from the people you follow (click on “home” to see them), while your profile page has a feed of your own tweets (click on “tweets” to see your own tweets). 

URL Shortener

Since tweets are limited to 140 characters, services have popped up that shorten website addresses so you don’t use up too many characters in your tweet. These services are called “URL shorteners” because “URL” (Universal Resource Locator) is the technical term for a web address. URL shorteners create short addresses that work just like a longer URL.

Power Tip: Third-party apps, such as Hootsuite, have URL shorteners built into them.

Follower

Check What Your New Follower is Tweeting Before Following Back

Check What Your New Follower is Tweeting Before Following Back

A “follower” is someone who follows you on Twitter and sees your updates on their home feed. Just because someone follows you doesn’t mean you have to follow them back!

Power Tip: Check someone’s top ten tweets to see if they are interesting. You can also add people to a list even if you’re not following them.

Bonus Terms

FF or #FF

#FollowFriday was started by Twitter users as a way to recommend other Twitter users. It happens on Fridays; you can search Twitter for the hashtag on Fridays. Many followers also use #FollowThursday (or any other day) to recommend people.

Power Tip: Recommend one favorite account per tweet, and tell us why to follow that person. For instance, are they funny? Are they super-engaged? Do they have beautiful images? Give us a reason to follow. Otherwise, #FFs can become spammy.

Trends or Trending Topics

Any person, place, thing, or idea that a lot of people are tweeting about all at once is a trend. Find trends on the left side of your Twitter homepage.

Power Tip: Tailor trends by choosing your city or country. If your tweet relates to something that’s trending, use a trending hashtag to identify it and boost your tweet. For instance, if you’re at a San Francisco Giants game, you could tweet a photo and the #SFGiants hashtag–the Giants’ official hashtag. In San Francisco, The SF Giants trend often.

 

Being Comfortable Being Uncomfortable

Being Comfortable Being Uncomfortable

Being Comfortable Being Uncomfortable

 

Recently, on our Women in Business Today Google Plus hangout on air, we talked with Chris Brogan about falling in love with not knowing. That in turn, led me to think about being comfortable with being uncomfortable. Working with startups is always an experiment with content, with new technology, with being an early adopter, and with making educated guesses. Apps and social media platforms come and go. And being uncomfortable means doing what others aren’t doing, or not fitting in sometimes.

Engagement

People are always asking me how to get new followers, how to get ROI, how to make money using social media. Here’s the big secret: focus on the SOCIAL, not the media. This goes for anybody. You already have the tools (especially if you’re a baby boomer). So talk to people. Be friendly. That’s the key to everything. As the old saying goes, “it’s simple, but not easy.” So if you’re on Pinterest, comment on pins. On Twitter, retweet and talk to people. On Facebook, chat with people. Rinse and repeat.

On Introversion

Being an introvert seems to be trendy these days. Susan Cain did a really neat TED Talk, The Power of Introverts and Women in Business Today, which I’m part of, talked about it on our Google Plus Hangout. A couple of things I really enjoyed about Susan Cain’s TED talk. Go to the wilderness. And this: Solitude matters. That really resonates for me. For an introvert, however, it’s talking with people–especially in large groups–that’s especially uncomfortable. And for an extrovert, hanging out alone or with just one or two people could be uncomfortable.

Eating the Frog

Eating the Frog

Eating the Frog

How many times have you heard that old adage to “eat the frog”? Some days you have to eat a lot of them before breakfast.  And being in a startup, you might be eating frogs all day long. Just when you’re the tiniest bit comfortable, along comes another frog.

Maintaining Focus Amidst Chaos

How do you maintain your focus every day? For me, the answer is writing. Lists and blogging help me clear my mind. The more I write, the more focused and calm I feel. This might go back to being an introvert. Maybe extroverts feel more balanced when they’re able to be around others and talk through their issues. What about you? How do you feel comfortable?

 

 

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