Social Media: 7 Ways Your Business Can Connect with Locals

Want to Find Locals with Social Media?

Want to Find Locals with Social Media?

What is the first thing that someone looking for you would see if they looked for you online? Would they see a sadly abandoned account, and hear crickets? Would they get an ad telling them to sign up for a free newsletter? Would they hear an anthem from the 80s? Or would they see a finely tuned profile that appeals to their local audience? If your business depends on locals, here are a few ideas to use on the big social media platforms to magnetize your presence.

Have Apps on Your Phone

Because everyone is online these days, going from online to offline should be seamless. That means having apps on your phone so that when you meet someone, you can immediately connect and continue the conversation online–on their favorite platform. And when you “e-meet” someone, you can hopefully continue to talk offline.

Reach out to Your Audience: Post Local Events

Maybe you have a meetup, like my friend Ruby Rusine does, and you’d like to get more people to attend. You could post on Facebook, Twitter, or Instagram and then tag people who might like to attend. Or **gasp** pick up the phone and call a few people in the area.

Create an Event Board on Pinterest

On Pinterest, have your own event board and take photos which you upload. You can then add a url to the pin to send people to your website for more info. Don’t forget to change the dates when you have a new event!

Post About Local Events

Post About Local Events

Twitter Local Search

You can use Twitter’s search on your city. For instance, let’s say your business is in San Francisco, California. By searching on either San Francisco, #SanFrancisco, or #SF, you can get local news, traffic reports, etc. There might be a big event that you’d like to attend, or maybe there’s a news story you want to share. Advanced search has even more options. For instance, you can search on zip code.

Tweets Near You Integrates with HootSuite and Google Maps

Tweets Near You Integrates with HootSuite and Google Maps

Tweets Near You

A great Chrome plugin is “Tweets Near You,” which shows you other people tweeting near you, and integrates with HootSuite and Google Maps. In the screenshot above, you can see tweets within 5 km of AT&T Park (a fabulous place that you must visit, by the way!) to see the incredible San Francisco Giants and their wonderful social media cafe. But I digress.

Communicate Directly Through Instagram or Twitter

Another way to reach out to your local audience is by communicating directly through Twitter. Restaurants can search on terms like “I’m hungry,” “hamburger,” “I need sushi,” etc. Use hashtags (i.e. #specialdeals, #dailydeal, etc.) to maintain follow through with your client base; they can directly message you regarding your business in real time. A clever business could also use Instagram to search on a hashtag (one sushi restaurant did this with me recently) to find people who already love whatever they sell.

Facebook

Although Facebook has recently throttled its traffic, almost everyone and their mom, sister, cousin, and grandma is there. Social Media Examiner has a terrific article with tips about filling in your profile and appealing to locals.

Get Traction through Local Visibility

Get Traction through Local Visibility

Be Found

Just as you can find others, you want to ensure that you are found, too. So make sure to optimize your profiles everywhere, and keep the content fresh. And if you need someone to help you, you could read my Social Media Managers: Top Ten Questions to Ask When You’re Looking for One.

Have You Been Found? Or Has Someone Found You?

I’d love to hear your story about being found online if you have one. Really!

 

 

Storm Social: Lessons from a Big Storm

Storm Social: Lessons from a Big Storm

Storm Social: Lessons from a Big Storm

As I started this blog post, a huge storm was raging outside my home. Wind and rain pummeled the windows, and the river overflowed its banks, and in some cases, flooded. Over the past few days, the culvert under the road leading to my home failed suddenly from the excess water. Overnight, what had been a safe road became hazardous.

People Are Social

I was thinking about how dependent we are upon other people, and how often people will surprise you. And also about how people can become social if they’re forced to be. So far, I’ve been pleasantly surprised by everyone’s willingness to help out, their friendliness, and how quickly things came together in the face of this big storm.

Neighborliness

One neighbor helped pull the big stumps and debris out of the culvert using the winch on his truck. Every single contractor I called for help phoned back within 36 hours, and they all showed up quickly to investigate the scene. Within 24 hours, I had chosen a contractor to fix the culvert, and within two days there were 3-1/2 truckloads of Gabian rock dumped in place to prevent further erosion. And by the way, I found all the contractors by asking for referrals through a neighborhood Facebook group.

Storm Social: Before a Big Storm

Storm Social: Before a Big Storm

On the up side of the culvert, water rushed down and into the drainage. Corrugated metal was inserted into the rotting metal pipe and foam put in place to prevent the corrugated metal from sliding. A huge piece of corroded pipe was cut and then removed with a backhoe. The temporary fix was put into place.

Rubber was put into place to create a slide for the water. One piece of the corrugated metal was fanned out to create a waterfall effect at the down side of the water.

Social Media

While all this was happening, neighbors from far and wide came together to watch the progress, offer advice, give sympathy, and offer help in all forms. It was an amazing thing to see! So now I’ve met people up and down the street, as well as in the larger community, through social media.

Facebook groups were revived like mushrooms after a rainfall, so that neighbors could share posts, pictures, and resources about the storm. Many groups added huge numbers of fans quite quickly, as people wondered what the weather was like and which roads were passable. My new favorite on Facebook is the wonderfully informative U.S. National Weather Service San Francisco Bay Area/Monterey. They gave updates as well as answered questions live on Facebook and their Twitter account. Other, more local groups, gave very specific updates on the roads in the mountains.

I added to my Twitter list of news organizations to be able to track the news more easily–something I recommend everyone do. And if you don’t know about lists, you can learn more about them here.

We only had two days to get the culvert fixed and our “band-aid solution” in place, and then we prayed that the rain wouldn’t be too much for the culvert. During the height of the storm, I went by, and the culvert was intact! There was some dirt below, but most of it held. A not at all minor miracle!

 

 

WordCamp San Francisco: Why A Blogger Should Go

WordCamp San Francisco: Why Bloggers Should Go

WordCamp San Francisco: Why Bloggers Should Go

This isn’t the first WordCamp I’ve attended, and it won’t be my last one, either. There are so many reasons to go, I can’t even begin to list them all. Here are a few highlights. If you haven’t read any of my other  posts about WordCamps, here are a couple of my faves: WordCamp Orange County 2014: Awesome Moments and WordCamp San Francisco: Favorite Things.

The Bill Was Fabutab

Frankly, I was more than a little excited that WordCampSF had so many women speakers this year. You could practically spend the entire two days and not listen to one single man, which is unusual at a technical conference, and even more unusual in San Francisco, where even Pinterest events are filled with men. This is awesome in so many ways. More on the particulars below.

The Bloggess

One of the biggest draws for me at the 2014 WordCamp was getting to see and hear The Bloggess. If you’ve never read her blog, you should. Come back here after two and a half years, when you’re done laughing. Yes, she’s that funny. If you don’t come back, I don’t blame you. Whatever. I was a little bit afraid to hear her speak because she has reached that stage of awesome in my mind, but she did not disappoint. In fact, my favorite moment came from her talk.

She was talking about trolls, which we all get as bloggers, especially on the more successful posts. And she said “It’s my house, so if you’re going to comment, entertain me. And if you don’t, look out!” Since her blog is curated, she can change the comments of trolls, which she does. Simple, but brilliant, right? Then when the troll returns (they always do!), she can again change their comment from the extremely negative to the extremely positive.

WordCamp San Francisco: Buttons Are Everywhere

WordCamp San Francisco: Buttons Are Everywhere

WordCamp San Francisco: MailChimp Cat Apparel

WordCamp San Francisco: MailChimp Cat Apparel

The Freebies

Yes, this might seem trivial, but deep in our hearts we all love the cheesy t-shirts, mugs, and free things we get at conferences. Even the stickers help make a lackluster conference better. This year’s winner was clearly MailChimp’s cute knitted cat hat. They had full-sized hats for people, too. I’m not sure how much my cat loved the hat, but she’s fussy that way. Anyway, she put up with it long enough to get a picture.

Meeting People

Hobnobbing with the other WordPress nerds is always a highlight, and this year’s WordCamp participants were no exception. I got to hang out with my buddy Peter Woolvett, too.

Crafty Chica was a huge and welcome surprise as well. She’s @CraftyChica on Twitter, by the way. You’ll love all her glitter and positivity.

Getting Retweeted. By Matt Mullenweg. Twice.

If you don’t know who Matt Mullenweg is, Google him!

Giants. Fans.

As in the “Orange Tide” was right outside the door. When we wandered outside, we’d see planes with banners, people dressed in orange, tailgating parties, etc. Did I mention dogs wearing orange and black shoes? As thousands poured through SOMA, up King Street and over to the stadium, it was impossible to ignore. Walking out of WordCamp and into the insane orange-and-blackness that engulfed San Francisco was incredible.

Will You Go? Have You Been?

I’d love to hear from you! If you’re planning to go next year, let’s meet up for coffee!

WordCamp San Francisco: Giants Fans

WordCamp San Francisco: Giants Fans

Discover Pinterest: Behind The Scenes

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Recently, I had the chance to attend Pinterest’s first tech meetup launch and talk hosted at Pinterest HQ, Discover Pinterest. While I wasn’t sure exactly what to expect, I was excited to peer inside their headquarters and to possibly hear about upcoming features.

At Headquarters, I was surprised to see how many of the participants were men. There were hardly any women in the crowd. I met one of Pinterest’s technical recruiters, and asked him about the men:women ratio. He shook his head and said they’re “working on it,” and that many of the interns were women, which didn’t sound that equitable to me.

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Outside Pinterest Headquarters

Outside Pinterest Headquarters

Unsurprisingly, everything at Pinterest is branded with the red-and-white Pinterest logo, from the sidewalk signboard welcoming people to the pillows on the sofas, with a homemade, DIY feel that is part cozy homespun and part nerdy SOMA. This article from Fast Company says “the handmade feel to Pinterest’s offices is actually the expression of something deeper…a core value that is likely key to the company’s success.” At any rate, I love that their HQ decor echoes what you see on many Pinterest boards.

Werner Vogels, CTO of Amazon

Werner Vogels, CTO of Amazon

On to the presentations. Werner Vogels, CTO of Amazon.com explained how old-world constraints no longer apply. And how a system like Netflix must be able to withstand a single failure without the entire system going down. Several nerdy guys whispered to me that they were here to hear Vogels, and that he’s “kind of a superstar.”

Michael Lopp, Pinterest’s Head of Engineering, explained how pinners  (Pinterest users) repin and add context to a pin through their own experiences. Each pinner’s experience creates a unique context.

Lopp asked how many pinners were in the room; only about three hands went up–mine included. If there had been more pinners, would he need to explain about context? I don’t think so! Helloooo, Pinterest–how about hiring some more women? (Ahem. I am available.)

 

Pinterest Logo Made of Rubik's Cubes

Pinterest Logo Made of Rubik’s Cubes

This Pinterest logo is made entirely out of Rubik’s cubes. Cool.

Besides the awesome DIY decor, the food was great (including the wine and beer bar–thank you, Pinterest), the people super friendly, and we got to know a little more about the people behind the brand.

By the way, if you’d like to hear some the top ten Pinterest tips (for both newbies and more advanced pinners), here they are.

 

Discover Pinterest: Behind The Scenes

 

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Startups and Motivation: Staying the Course

Startups and Motivation: Staying the Course

Startups and Motivation: Staying the Course

Recently, a friend of mine, Dr. Beth Halbert, mentioned something that stuck with me. She said that she used to create long lists of to-do items every day. Her lists were three pages long, and she could never finish all the action items. Every night, she felt like a failure. Then, she changed something. She created shorter lists, with only 2-3 things that she can finish. Now she feels successful every single day. I’ve been thinking about this simple concept and how it could be applied to staying motivated while working in startups. By the way, if you’re in a startup, you might also be interested in my article on Ten Things Ways the San Francisco Giants Can Improve Your Game.

Have Reasonable Goals

Granted, some people enjoy the feeling of pressure (including the knot they get in their stomach) every day. Some people love “stretch goals,” even if those goals are completely unattainable. But many of us would rather have a reasonable goal so that we can knock it out of the ballpark every single time. A list with only 2-3 items that are achievable can help your morale more than that list with a million action items on it.

Reward Yourselves

Although I’m a great believer in the Law of Attraction, it’s not always easy to stay the course and be positive. But a reward is something that you and your team will look forward to, and look back upon with great pleasure. The reward might be a party for the team, some wine for everyone, or something more business-related such as phone chargers. One of my own favorite rewards was a pair of expensive shoes. Right now I’ve set a target whose reward will be a grafted apple tree with seven varieties of apples.

Pay People Enough

Do I need to say anything about this? If people don’t have a certain minimum salary, they’ll want to go elsewhere (here are some power tips to beef up your LinkedIn profile if you’re looking for a J.O.B., by the way). Here in the San Francisco Bay Area, that amount is certainly higher than in other parts of the country.

Give Autonomy and Get Outta the Way

People need to be self-directed, to feel that their actions matter, and to feel engaged at work. This sense of autonomy can be overlooked in startups (and larger companies too). One of my favorite videos is this one on motivation, by RSA Animate. You’d be surprised at what actually motivates people (watch the video). The assumption that people want to do cool things is one that forward-thinking startups embrace.

What Makes You Feel Motivated?

What makes you want to jump out of bed and go to work? Or if you don’t want to go to work, why not? Please tell me; I’m very interested in hearing from you.

Live Tweeting at Conferences

 

Live Tweeting at Conferences

Live Tweeting at Conferences

You may have been to a conference lately and wondered about people who live tweet. This post is how to make your experience easier. With just a little bit of planning, your live tweeting can add to your conference experience. For other tips on conferences, read Entrepreneur’s The Art of Hacking a Conferences.

Why Live Tweet?

Aaron Hockley Recommends This "Friend Maker"

Aaron Hockley Recommends This “Friend Maker”

Live tweeting lets you connect to other Twitter users, and amplifies what’s happening at the conference or live event. Live tweeting lets the speakers know that you’re listening to them, since you can interact with them. Often, a conference such as WordCamp San Francisco (#WCSF) will have a live Twitter feed. The #SFGiants interact with their audience through live tweeting. You may have read my post about the San Francisco Giants and how they can improve your game.

Before the Event

  • Search for the Hashtag. If your conference has a hashtag, search for it. For instance, I’ll be attending WordCamp Orange County (#WCOC), and have been following the hashtag. You may find out about extra parties or discover more about your favorite speakers. For instance, there is a pre-event golf game for #WCOC.
  • Follow speakers whose talks you’d like to attend.
  • Follow fellow attendees.
  • Create a list in Twitter for the event. When you add someone to a list, they’re alerted on Twitter. Once people are on a list, you can more easily hear what they’re saying and cut down the noise of Twitter.
  • Create a Pinterest place board for bonus points! My pal, Bridget Willard, created this Orange County WordCamp board that’s both a place board and a group board (so I can pin to it, too!).
  • Make a list with the participants, their handles, and the hashtag on your smart phone.
  • Print a list using Post-it notes. Yep. I found it on Pinterest.

Stuff to Bring

Extra chargers, fully charged phones, an extra extension cord (aka Friend Maker), and your already-made lists.

Follow the Conference Hashtag

Follow the Conference Hashtag

During the Event

  • Use the hashtag at the end of every tweet. You could use tweetchat.com for this (adds the hashtag automagically!). People who are watching remotely use the hashtag as well as those at the conference.
  • Follow the conference hashtag (you can create a column in Tweetdeck or HootSuite to make this easier).
  • Listen for Interesting Quotes. Add value to the conversation by cherry picking the best quotes.
  • Tweet your own questions or comments.
  • Use abbreviations. Here are some common ones: OH (Overhead), h/t (hat tip), MT (modified tweet).
  • Meet New Friends. Since you’ve already been following people (and hopefully engaging with them), they will probably be more open to meeting. So don’t be shy!

Do You Enjoy Live Tweeting?

What would you add to my lists? Please leave me a comment. Thanks!

Social Media Managers: 10 Ways the San Francisco Giants Can Improve Your Game

Social Media Managers: 10 Ways the San Francisco Giants Can Improve Your Game

Social Media Managers: 10 Ways the San Francisco Giants Can Improve Your Game

Recently, I saw the San Francisco Giants play at AT&T Park. You might not realize that the Giants have their very own Social Media Cafe, where you can see tweets about the game scroll across giant screens and see their awesome command center. Here are some of the ways I found the Giants’ social media effective, and some ways the Giants can improve your game as Social Media Managers (“SMMs”).

Engage Fans Before They Reach the Game

While waiting for our friends to arrive, my friends decided to visit the Giants clothing store in the park. I tweeted a picture of some t-shirts (below). And @CafeSFG not only heard me, but replied! So my experience of them being awesome began before we even got to the game. How awesome is that? For SMMs, your blog can be a way to “warm up” your possible clients before they meet you in person. If you need hints on engagement, you might want to read my post on being engaged and tweeting texts versus links.

The reply tweet from @CafeSFG, below.

Be Accessible

If you visit the the San Francisco Giants’ Cafe at AT&T park, you’ll notice a few things. You can walk right up to their social media team and talk to them. As in, “Hey, thanks for sending me that tweet!” accessible. They sit in a room, where you can see all the hashtags and accounts they’re monitoring on a huge screen. And you can get an idea of what it would be like to work there, how quickly the tweets fly by, and how fast-paced the job really is. As an SMM, how accessible are you to your fans? Meeting fans in person is always the best way, but if you can’t do that, then how about Google Hangouts on Air, responding to people on Twitter, or meeting people at conferences?

Be Accessible

Be Accessible

Allow for Spontaneity

If working for the Giants isn’t the most spontaneous social media position in the world, I’m not sure what is. Fans tweet and post Instagram pictures, which the team reposts, replies to, and favorites. Chosen tweets and Instagram pix appear on the big screen, so you can see your own words and pictures “up in lights” as it were. Sometimes being an SMM is the extreme opposite of spontaneity, with all the scheming that goes into planning posts, creating good content, and choosing images. But having spontaneity is what makes the job interesting, and for me, is what makes me want to get up and do it all over the next day.

Let Your Fans Create the Content

When your fans have interesting things to say, why not let them? When there is passion and excitement about the game, why not allow those opinions and images to flow freely? If you’re at all familiar with the success of ICanHazCheeseburger, you know that letting fans create content is a win times a million. Although this article about the popular cat meme is from 2008, I love the explanations (along with the charts and graphs).

Give Them the Right Drink

On a cold night, give your fans a hot drink. The Giants’ cafe has hot coffee, chocolate, and pastries from Peets Coffee. Are you giving your fans the right drink?

Create Branded Clothing

The Giants have worked with brands such as Victoria’s Secret to create their soft, beautifully designed and branded clothes. And I’ve heard the Giants are about to sign a deal with ZipzShoes for co-branded footwear. Maybe you don’t have a huge budget, but many places let you make one or two pieces at a time (including Zipzshoes).

Tweet from Zipzshoes saying they’re working with the Giants (guess who their first customer will be?)!

Let Your Fans Share the Spotlight

When a fan shares a really great photo on social media, that photo gets reshared on the big screen. At a Giants’ game, fans are watching taking pictures of their team, but also watching to see if that picture they took will show up and get reshared. Here are some tips on creating a good retweet, by the way.

Be A Leader

If you haven’t noticed by now, I’m a huge fan of the Giants in more ways than one. They really knocked it out of the ballpark with their social media engagement. While creating their own cafe and engaging with fans may not be the only things causing them to sell out their games, those things do cause many fans to want to return. What are you doing to knock it out of the ballpark for your clients?

Give ‘Em Fireworks!

Give 'Em Fireworks!

Give ‘Em Fireworks!

Not just fireworks, but fireworks! The SF Giants’ fireworks display was bigger and better than many displays I’ve seen on the fourth of July. You can walk outside the ballpark onto the dock and see everything overhead–one of the best displays I’ve ever seen. Again, maybe you don’t have the budget for a fireworks display, but how about an unexpected gift? Flowers and chocolate, anyone?

Be a Winner

Last, but not least, the SF Giants won the game! Of course they did! What are you doing to create a win for your fans or business?

Be a Winner

Be a Winner

 

 

 

 

 

WordCamp San Francisco: Part 2

 

WordCamp San Francisco 2013: Part Two

WordCamp San Francisco 2013: Part Two

By now you might realize how awesometastic WordCamp San Francisco is. If you don’t, you might want to read my first post about WordCamp San Francisco. Helpful and friendly people, volunteers everywhere, delightful bling…but wait! There’s more!

Happiness Engineers

Right at the top of my list goes the amiable and accessible Bryan Villarin (@bryan on Twitter), Happiness Engineer at Automattic. I have to say that chatting with Bryan was my most favorite “session” of WordCamp. I’d been having a problem with scraping on my blog, and he explained a few different things I could do, such as a Google search for unique sentences from my blogpost. And the next day he introduced me to the Automattic “Dotcom Protector,” Jenny Zhu, who was well versed in content theft as well.

Nom Nom Nom

WordCamp San Francisco Lunch Buffet

WordCamp San Francisco Lunch Buffet

Feeding 700 people is a big job, and doing it well is something like magic; the buffet was way beyond the usual sandwiches and pizza. There was no pushing, and everyone had a place to sit and many choices, including vegetarian ones.

Six Stories of Joy and Despair

My favorite session at #WCSF was Natalie Mac’s.  I love reading about failure (especially really atrocious ones), so I was excited to hear about this session. The worst failures contain the seeds of success. Who said that? Was it me? Or did I unconsciously steal it from someone? Anyway, there’s nothing like a good failure, and for some reason startup people love failure. Natalie Mac did not disappoint. The story of Lloyd, who didn’t want anyone contacting him through his website, was a particular crowd favorite. (If you’d like to know about first steps for startups on social media, that’s the subject of another post.)

The Venue

The Mission Bay Conference Center is a tall-ceilinged place with bright colored walls and long clean angles, perfect for WordCamp.

O2 is the New P2

Beau Lebens talk on O2 was another favorite. With 80% of Automattic’s internal communications now being held in P2, it holds the promise of being used as the internal communications system for many companies. Apparently, Automattic employees rarely use email any more. I love the different threads of conversations that P2 enables, the transparency of the interface, and the searchable format. And the play on words–“Communication is the new oxygen” made the new moniker perfect!

Have a Favorite Story from WordCamp?

I’d love to hear your favorite story. Who did you meet at WordCamp? Let me know in the comments! Thanks!

 

 

WordCamp San Francisco: Favorite Things

WordCamp San Francisco State of the Word

WordCamp San Francisco State of the Word

WordCamp San Francisco

WordCamp San Francisco (or #WCSF) hadn’t even begun yet, and I could tell already that limiting myself to just one post was going to be very difficult. Now, if you’ve never been to a WordCamp, it’s a community of people interested in WordPress who gather to present, share, and tell stories. At the volunteer dinner, there were already some cool things to share. For starters, we got volunteer t-shirts from the uber friendly Automattic folks, and got to break bread (well, thick-crust pizza with spinach) and fancy-pants salad with the other volunteers. Not only that, but I got to carpool with Phyllis Garland! If you’re curious about how WordCamp San Francisco compares to a smaller WordCamp, you can read my post about WordCamp Orange County.

WCSF Automattic Headquarters

WCSF Automattic Headquarters

Accessibility

One of the first things you notice at #WCSF, is how accessible everyone is, and how genuinely happy they are to see you! It was as if the souls of golden retrievers had magically been transferred to humans: everyone was that happy to see you.

WCSF: Library at Automattic

WCSF: Library at Automattic

WordCamp Run by Volunteers

Secondly, getting to meet the other volunteers at WordCamp and seeing Automattic’s library, was an eye opener. The library includes t-shirts from previous Wordcamps from all over the country, a cool wooden map of Automattic’s location, as well as swag, like stickers, buttons, and water bottles.

WordCamp San Francisco Badge

WordCamp San Francisco Badge

Laminated Badges

Third, a detail that might get overlooked is the wonderful laminated badges with our avatars and Twitter handles right on them. And volunteers had them all organized when we got there, complete with the lanyards that would be recycled later. Yes, everything ran smoothly because all the details like badges were covered.

Friends Online and IRL

Fourth, and my most favorite thing about WordCamp, was getting to meet  new friend Ruby Rusine (@SocialChirps on Twitter) in person. We had met and tweeted to each other, but had never met in real life. Live-tweeting is one of my favorite things and it turns out that Ruby also loves to live-tweet. So we happily retweeted each other’s tweets while sitting right next to each other. Nerd Heaven!

State of the Word

Fifth was the State of the Word address by Matt Mullenweg (@PhotoMatt on Twitter). Secretly, I was afraid that I would be trapped inside a hot conference room for a long, boring talk, but was pleasantly surprised. He’s a great presenter, funny and witty, and the crowd absolutely adored him.

Have You Been to a WordCamp?

What did you like best about your WordCamp experience? Tell me in the comments below!

WCSF Me and Ruby Rusine

WCSF Me and Ruby Rusine

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