The topic for Tuesday, August 16, 2022 is Essential Insurance for Small Businesses with Alyx of @ColfaxInsurance | Image by Sarah Richter from Pixabay

The topic for Tuesday, August 16, 2022 is Essential Insurance for Small Businesses with Alyx of @ColfaxInsurance! Join us on Twitter each Tuesday at 1:00 p.m. PDT for #DigiBlogChat. My partner for these chats is @LazBlazter. If you need to know how to participate, click here: How to Join #DigiBlogChat. P.S. Don’t forget to add the #digiblogchat hashtag!

Questions:

Q1. How do I know whether I need business insurance? Where do I start?

Q3. What are the most common business insurance claims?

Q4. How do I know I have the right coverage for my needs?

Q5. What are the risks that my policy would protect my business from?

Q6. Would my regular auto insurance cover any coverage I need for commercial auto?

Q7. What types of businesses can be covered by a business policy?

Q8. What if I have a more specialized or obscure business type? Can I still get covered?

Q9. Why do you think business insurance is important?

Q10. What types of insurance should a small business consider (versus a large business)?

#Digiblogchat August 9, 2022 Senior Use of Technology with @WarrenLNaida | Image by Meridy Scott from Pixabay

The topic for Tuesday, August 9, 2022 is The Senior Use of Technology with @WarrenLNaida! Join us on Twitter each Tuesday at 1:00 p.m. PDT for #DigiBlogChat. My partner for these chats is @LazBlazter. If you need to know how to participate, click here: How to Join #DigiBlogChat. P.S. Don’t forget to add the #digiblogchat hashtag!

By the way, Jim Katzaman wrote an excellent recap of our chat. Find it at Seniors Find Tech More to Their Liking in Today’s World.

The questions:

Q1. How old is a senior? What does “senior” mean to you?  

Q2. What kinds of issues do seniors have with technology?

Q3. What could and do seniors use the internet for?

Q4. How does ageism manifest itself in your experience?

Q5. How do seniors use technology in their work lives?

Q6. Name one struggle seniors might have with tech?

Q7. What are some benefits seniors could gain from using technology?

Q8. Could technology help seniors gain more freedom? How?

Q9. What are some ways seniors could have more social interactions using technology?

Q10. Would seniors be more safe and secure if they used technology more? How?

#Digiblogchat July 19, 2022 Providing Wow Experience to Your Customers with @VirtuDeskCom | Image by ktphotography from Pixabay

The topic for Tuesday, July 19, 2022 is Providing Wow Experience to Your Customers with special guest @virtudeskcom! Join us on Twitter each Tuesday at 1:00 p.m. PDT for #DigiBlogChat. My partner for these chats is @LazBlazter. If you need to know how to participate, click here: How to Join #DigiBlogChat. P.S. Don’t forget to add the #digiblogchat hashtag!

Here are the questions:

Q1: What is customer experience?

Q2: What are the elements of a great customer experience?

Q3: What’s the difference between customer experience and customer service?

Q4: Why is it important to ask your customers for feedback?

Net Promoter Score (NPS) measures the overall customer experience of your brand. Customer Satisfaction (CSAT) measures the short-term happiness from your customer’s recent interaction with your brand.

Q5: Which is better for measuring your customers’ happiness, NPS or CSAT? If you are using a different metric, please share them below.

Q6: From a customer’s perspective, on a scale of 1-10, how would you rate your overall experience with your brand? Would you recommend your brand to your friends, family, and other people?

Q7: How can you improve your NPS or CSAT rate?

Q8: Cite your best tips in providing that “WOW” experience to your customers.

Q9: What are your thoughts on this quote by Eric Ries? “Success is not delivering a feature, it is learning how to solve the customer’s problem.”

Q10: What did you learn today that you are planning to apply to your business?