Is it Strange to Expect ROI from Your Social Media?

Is it Strange to Expect ROI from Your Social Media?

Is it Strange to Expect ROI from Your Social Media?

This is probably the #1 question that potential clients ask. They always want ROI (Return on Investment). But gaining ROI is a tricky business, and there are a number of factors to consider. For instance, what if I drive customers to your website, and it’s a mangled mess of spaghetti where they become lost for hours?

Social Media Managers Can Only Do So Much

As social media managers, we can only do so much. We can’t fix your badly damaged website. Sorry to be so blunt, but a bad website will make users leave immediately, with a bad taste in their mouths. You might like this article: What Can a Social Media Manager Do for You?

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What is the Customer’s Journey?

The customer’s journey must be considered when thinking about social media and the ROI. Here’s an example. A friend of mine recently tried to order medical supplies on a website. She received a message to order over the phone. She ordered over the phone, supposedly with success. One week later, she received a text that her doctor had not written a prescription, immediately before a four-day weekend! She still has not received her supplies, and she is not only frustrated, but she pities the people who have to work at the medical supply company. If you’re looking for a better website design, hiring a designer like my friend Karen Sielski’s Level 10 Creative could really help.

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What Do You Sell?

Another consideration is what you’re selling. So driving traffic from a tweet to buying a car? That’s a huge leap. But we can make your potential customers aware of your business, and perhaps lure them with an open house or a special offer (for brick and mortar stores). For online businesses, driving traffic to sign-ups for classes is also possible. We can help create trust and rapport through social media engagement. The sales part is up to you for the most part. Here’s a guide to social media engagement that you might like: How to Engage on Social Media: the Complete Guide.

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Measuring ROI Is Possible

That said, measuring ROI is possible, as this article Ultimate Guide to Measure Social Media ROI outlines. And notice the modest goals chosen to measure (email list sign-ups, for instance), transforming a casual user into a lead.

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How Do You Measure Success?

I’m certain that I’ve left something out. What ways do you measure your success? Leave me a comment! And thank you!

 

What Can a Social Media Manager Do for You?

What Can a Social Media Manager Do for You?

What Can a Social Media Manager Do for You?

This is a question that I get all the time. If you’re a social media manager (“SMM”), maybe you get it, too! Every SMM is a little different, as far as their skills, and we refer to each other all the time if something is out of our league. That said, here are a few common things that an SMM can do for you.

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Research

We can figure out what things might interest your audience based on knowing your ideal demographic. Your audience is interested in more than just your product or service. For instance, say your non profit works to save the redwoods, like Sempervirens does (one of my favorite organizations). Their followers would probably like to hear about parks that have redwood trees, educational events, and articles about redwood trees. They might also be interested in the animals, insects, and people who visit redwood groves as well as which climates support redwood groves.

Decide Where and When to Post

We figure out where you need to be on the internet–that is, which platform, and when. If you’re a brick-and-mortar store, we would probably focus on times that your local audience is online. There are a lot of behind-the-scenes tools that we use to figure out this stuff, and the post is really just the tip of the iceberg. By the way, you might like this article: Ten Simple Ways to Choose the Best Social Media Platform.

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Choose Hashtags

We can help you come up with hashtags for your business, and how many we should use (and where, too!). Because not every platform is hashtag-friendly. Hah! #HashtagFriendly would be a great hashtag, don’t you think? If you like hashtags, you might like this article: How to Catapult Your Tweets Farther? Use a Powerful Hashtag!

Engage Online

The biggest problem for most businesses is having the time to engage online. Most SMMs do this for you (not all of them, though). And since Facebook’s algorithm is changing once again, engagement has become more important than ever so that you appear. Engagement is such an issue for many people that I’ve written a series on Engagement.

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On Overwhelm?

Then you might need a social media manager! If “I’ll never get this done” is your constant companion, as Linda Hardenstein says in this Forbes Article, Five Simple Steps to Stop Feeling Overwhelmed at Work, then you may need some help. A social media manager can get you out of overwhelm and let you get back to the business of running your business!

Hiring a Professional Blogger? What You Need to Know First

Hiring a Professional Blogger? What You Need to Know First

Hiring a Professional Blogger? What You Need to Know First

You’ve heard the idea before that anyone can write. True, anyone can write. But not everyone can write well. And not everyone can keep your business and your interests at the top of their mind. Since I’ve been blogging for awhile now (over five years), I’ve learned a few things. Here are some things to keep in mind if you’re looking for someone to hire for blogging. By the way, I’m available!

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Education

Not everyone cares about formal education, but some do. So you might want to ask where the person you want to hire went to school. Do they have a degree in something related to writing? For instance, my degree is from U.C. Berkeley, in English. Also, do they have any other writing experience, such as technical writing, that could assist them in their (and your) blogging efforts?

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Experience

How important is experience? That depends upon what you’d like your blogger to write about. Would having someone inexperienced be better? Who will be reading your blog posts and will that reader care if there are mistakes? Would you care if there were mistakes? Probably yes and yes! So consider someone with some experience. And of course real-world experience counts, as this article from Inc. Magazine outlines: Why Your Company Needs to Hire a Writer (And How to Find the Right One).

Deadlines and Punctuality

You probably want someone who’s a self-starter and can make deadlines, right? You don’t need to be babysitting the person who writes your professional blog. You’d like the posts to be scheduled on time so you can do your job, which means running your company. What kind of track record does your blogger have? Can he or she write to a deadline? How can you tell if they’ll be punctual? Were they on time to the meeting with you? You could ask their references.

Creativity

Do you have to come up with all the ideas for your blog yourself? Or would you rather have a blogger who can come up with optimized headlines and ideas for you, once she knows what you do? Speaking of headlines, they can sometimes be a pain in the asterisk! Of course, the best is to have a team approach where everyone decides on the blog ideas together and then the blogger can be set loose to do what she does best–write.

Confidence

Would you prefer someone who consistently has writer’s block? Or would you rather have someone who can sit down and write without a lot of prompting? Ha! I thought so! Writing is work. It’s not waiting to get prepared to sit down to write. No. It’s actually sitting down and writing. Every day. If your would-be writer carries a notebook around, that’s a big clue that you’ve got someone with passion as well as confidence.

Engagement with Blog Readers

Will your blogger know how to engage with those who read the blog? Or will you be expected to do that? Personally, I recommend that bloggers engage with readers directly. Another good skill to have is to comment on others’ blogs besides yours, if possible.

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Top-Notch Imagery

Without interesting images to draw readers in, a blog can be a simple wall o’words. And you certainly don’t want that!

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Do You Have Someone Like This in Mind?

If not, then I have a suggestion for you. Give me a call. I would be happy to give you a free consultation. Maybe we can work together!

 

Social Media Marketing: What Does it Do? In a Nutshell.

Social Media Marketing: What Does it Do? In a Nutshell.

Social Media Marketing: What Does it Do? In a Nutshell.

 

A friend of mine, David Stucker asked: what does social media marketing do? (Follow David Stucker on Twitter) Why is it so great or effective? And I had to step back for a moment, because the advantages seem so clear to me.

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Social Media Marketing Definition

From Technopedia: “Social media marketing (SMM) refers to techniques that target social networks and applications to spread brand awareness or promote particular products.”

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Why Is Social Media Marketing Effective?

Social Media Marketing is effective for many reasons:

  • SMM can be used to target a particular demographic
  • Business owners can spend nothing (but their time) on up to millions of dollars to create brand recognition
  • Cleverness is rewarded
  • You can increase leads
  • Let potential customers know about events
  • Increase brand awareness

For instance, if your business is targeting people who fish in the state of Minnesota, it’s possible to find that audience through social channels.

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Is Social Media Marketing Better Than Traditional Marketing?

SMM can definitely be more targeted. For instance, if you’re in the construction trades, you can follow others in the construction trades and then market to them and also share their posts, since your target markets will probably overlap. Or, if you’re a brick-and-mortar store, you can follow those in your immediate area. A billboard might hit some of the people in your target market, but not with the precision of SMM. Also, you can’t engage with a billboard, whereas with SMM, you can definitely engage.

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Benefits of SMM Over Traditional Marketing

Now, I’m not saying people should give up on traditional marketing. But they should definitely know what the benefits are of reaching people electronically.

  • SMM is more targeted
  • Engagement is greatly increased with SMM
  • Bigger reach with SMM
  • Much better ROI with SMM (excellent article with chart from The Social Observer).

Why Do You Use Social Media?

If you prefer social media over traditional marketing, let me know. If you don’t, let me know that, too! And thank you for stopping by!

 

 

Sick and Tired of the Same Old Content? Create Evergreen Content!

Sick and Tired of the Same Old Content? Create Evergreen Content!

Sick and Tired of the Same Old Content? Create Evergreen Content!

Have you been chasing down every holiday, trying to jump on every trending hashtag, only to be worn out by the chase? Why not try creating evergreen content? Here are some ideas for you.

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Same Questions, Different Day?

To you, that question about why you should not wear stripes and polka dots together seems obvious. After all, you’ve been a fashion designer for 20 years! But to your clients, not so much! Explain to them in a blog post why stripes and polka dots clash. Not only that, show them pictures! You might even have one great idea that could be turned into a series.

Share Widely

Now that you’ve written that article, share it all over! And then after a decent amount of time (five days? one week?), share it again! People will probably not remember that they saw that article the first time. Even big brands share their content more than once! Of course, you can probably get away with more sharing on Twitter than say, LinkedIn. So mind where you share. For more ideas about recycling your content, see How to Recycle Content: 10 Best Ways.

Rinse and Retweet

Continue sharing, scheduling, and repeating articles. After all, you’ve taken a lot of time to write that article, haven’t you?

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Don’t Forget to Share Others’ Posts

While you’re at it, share others’ articles and content as well as your own. Your audience doesn’t want to see just your own content, after all. Unless you’re the New York Times or a big media outlet, that is. While we’re on the subject of sharing others’ posts, here’s an article about engagement that you might like: How to Engage on Social Media: The Complete Guide.

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What to Write?

I’ve found a very good place to start is with those frequently asked questions that you hear all the time! Start with those. Have an outsider ask you questions about your business and if the answers aren’t already obvious and easy to find on your website or social media, answer those questions with an article. Here’s a good article about finding things to write about, from CopyBlogger: 50 Can’t-Fail Techniques for Finding Great Blog Topics. By the way, the tip to write about pain is a great one. Pain points are where your product or service can step in and provide a cure.

Have a Favorite Way to Find Topics?

How do you find topics to write about? Do you have a simple way to discover new content? Let me know in the comments! Thanks!

How to Outsource Social Media That Will Help You Have More Time

How to Outsource Social Media That Will Help You Have More Time

How to Outsource Social Media That Will Help You Have More Time

Sure, you’re ambitious. And your startup just got funded. And you believe that you can sleep when you’re dead. But do you really want to learn all the intricacies of social media in addition to learning about your own business? What if you could outsource your social media? Well, you can!

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Why Outsource?

Because the person or agency you hire has been steeped in social media for years, and can think of ways to brand your business in ways you probably haven’t considered. Do you have the expertise it takes? Do you have the extra time? If you’re a business owner, you’re probably too busy running your business! Here’s a good article you might like: Why your small business needs to outsource social media.

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Find Someone You Trust

Look at a few consultants and check for testimonials on their website. If they’ve been around awhile, they probably have a tab or spot for testimonials. Make sure they don’t all have the same last name as the person you’re checking out, either. Ok, I’m joking. But make sure the testimonials look legit. For instance, here are my testimonials.

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Consider An Audit

An audit won’t usually put you out as much as hiring someone full time, and you can see if you like what the auditor has to say. If you already have a start on some social platforms, you could use an audit to see what you’re doing right. Do you like what you see on your audit? Then maybe take the next step. Although you can conduct a social media audit yourself, you could have a social media consultant such as myself do one for you.

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Think About a Light Touch

Don’t have the funding yet for a full-blown effort? How about “squatting” (that is, reserving the names on your social platforms) in some places and doing the minimum to keep your name out there. A social media consultant can do an audit and get you started, create profiles where you need them, and clean up your profiles so that when you’re ready to go, you can jump in with both feet.

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Get Social Media Strategy

Paying for strategy is a good way to go if you’re someone who likes to mull over your direction for a bit. Most CEOs and startups like this option, since it’s decisive, and gives you a chance to work together and get to know one another. If you don’t know where to start, you could answer these questions for your own brand or startup: 100 Best Questions that Will Guide Your Social Media Resolutions.

Ask Me for an Audit!

Go ahead, I dare you! Or leave me a comment below. That’s good, too! Thank you.

100 Best Questions That Will Guide Your Social Media Resolutions

100 Best Questions That Will Guide Your Social Media Resolutions

100 Best Questions That Will Guide Your Social Media Resolutions

Don’t know exactly what resolutions you should have for your social media for 2018? Here are a few questions to help you develop your social media resolutions. There are 10 sections: Audience, Identify Your Why, Engagement, Content Creation, Platforms, Video, Images/Infographics, Keywords and Hashtags, Measurement, and Personal Accounts.

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Photo by perzonseo

Audience

There’s a reason audience is at the top of this list! When you’re talking to someone, you need to know what is important to that person, and what their pain points are. If you have no idea who your audience is, here you go: 10 Free Tools to Help You Understand Your Social Media Audience. And here: Using Surveys to Define Your Target Audience.

Who is your audience? (And please don’t say everyone!)

What is the lifestyle of your audience? In other words, what do they do when they’re not buying your product or service?

How will you build a better target persona?

What type of language does your target audience use? 

What will you do to better target your audience this year?

Where do you think your audience likes to hang out?

Do you hang out the same place your audience hangs out?

If you don’t hang out where your audience is, why not?

What is the best time or the best times to post for your audience?

Where in the world does most of your audience live? Yes, brick-and-mortars will have a more local audience, of course.

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Identify Your Why

Social media isn’t a magic bullet. Social media is very good for branding and recognition, but it probably can’t replace all your forms of marketing. You’ll still want to meet some people in person, go to meet ups, or do other forms of marketing. So if you’re looking for sales, realize that social media does help to generate sales, but usually not immediately.

You might like these articles:

Why are you using social media? Fun? Business? Branding? The more specific, the better!

Will you use social media to build your business?

Will you meet some of your social media followers in person?

How have businesses similar to yours leveraged social media?

What expectations do you have of your social media?

Would you like to find collaborators with social media?

Do you have power partners? Would you like more power partners?

What are your top three reasons for using social media?

Looking back at your strategy for last year, have your reasons to use social media changed?

How will you decide if you’ve been successful on social media? 

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Engagement

When I co-teach with Alyson Harrold (at UC Berkeley Extension, the students want to know how to engage on social media more than anything else. So I wrote this to help them (and maybe you): How to Engage on Social Media the Complete Guide. And I really like Coschedule, so here’s their 30 Social Media Engagement Tactics That Will Boost Shares And Conversions.

On a scale of 1-10, how much will you focus on engagement this year?

If your engagement was low last year, how will you create more engagement?

Are there any hashtags you could use to create more engagement?

Which hashtags will you use to increase your followers and engagement? 

Do you repost from those who follow you?

Do you use the 80/20 rule (80% other people’s content/20% your own content)? 

Will you thank people for sharing your posts in order to create more engagement?

Will you tag the people you write about in your posts to help increase engagement?

Will you participate in TweetChats to help your engagement on Twitter?

Could you use a Facebook group to increase your engagement on Facebook? 

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Content Creation

Content creation has become more important than ever. And if you don’t believe me, how about this post from Hubspot: How to Develop a Content Strategy? I look at the blog as the torso, or body, of your efforts, with all the social media platforms as the arms and legs of your strategy. You might also like: Content creation: 5 Killer Reasons it’s Your New BFF.

Will you be starting a blog this year?

If so, what will you use (WordPress, etc.)?

Will you create a content calendar?

How often will you post?

How long will the posts be?

How many images, if any, will each post have?

Will you have a newsletter?

What will you use to create your newsletter (Mailchimp, etc.)?

How will you get signups for your newsletter?

Will you count posts, tweets, and comments on others’ posts and blogs as part of your content?

Platforms

By platforms, I mean Twitter, Facebook, Instagram, LinkedIn, etc. If you don’t know yet, this might help: Ten Simple Ways to Choose the Best Social Media Platform. The Huffington Post identifies seven best social media channels for business (#7 might surprise you! And no, that’s not clickbait!).

Which social media platforms do you want to be on?

Will you squat on a social media name until you have the time to be there full-time? 

How do you propose starting out a new platform?

Which new platforms would you like to research?

Are there any platforms that you definitely don’t want to use?

Which is your favorite social media platform? Why not start there?

Which social platforms will you use less of or spend less time on this year?

Why will you use that/those platforms less?

Which top sites will you focus on this year?

How will you measure your efforts (if at all)?

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Video

Why should you use video in your social media? Forbes has a nifty article: Why You Need to Know about Social Video Marketing in 2017. Yes, video is an up-and-coming item to add to the mix. Here’s my first video (with tons of mistakes! so don’t feel intimated about getting started): How to Organize Jewelry.

Will you add video to the mix this year?

If you choose to add video, will you produce it yourself?

What tools will you use to produce your video?

Will you use YouTube this year? Vimeo?

Do you have your own YouTube channel? My friends Chef Ivan Flowers and his wife, Tracy, and now-famous pooch Pickle have a great YouTube channel (go subscribe!).

Will you create unique video on Instagram? Facebook? Twitter? 

Will you make money with ads from your YouTube videos?

How will you brand your channel? 

How will you create unique calls-to-action?

How will you discover key words to add to each video?

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Images/Infographics

Social media posts have become more and more image-centric. So what’s your game plan for including images in your posts and blog articles? Here’s a good article article from Jeff Bulas: 6 Powerful Reasons Why You Should Include Images in Your Marketing (check out the infographic, too!). And you might like this: How to Recycle Content the Ten Best Ways (includes ways to recycle images).

Where will you find images for your social media posts?

Will you be using free images, or will you pay for images? 

How many images will you create yourself?

Will you use your own photographs for your social media? 

How will you give credit to those who provide images for your posts?

Will you use infographics in your social media mix?

How will you produce great quality infographics?

Will you create your own infographics? 

Which social platforms will you use to showcase your images?

Will you use any interactive images? How about gifs? 

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Keywords and Hashtags

Keywords and hashtags have become more and more important. Keywords help your articles and post get picked up by Google. Hashtags also allow your posts to be seen by Google (thanks for this tip, Robert Nissenbaum!). Here’s a longish post about hashtags you might enjoy: How to Catapult Your Tweets Using Hashtags!

Are there keywords that you use regularly or that you’re trying to dominate?

Are keywords part of your strategy yet?

When you tag your blog posts, are there certain tags that you use over and over?

Will you continue to use the same keywords? 

Do you need to research hashtags more before you use them more regularly?

Will you start using hashtags over the next year? 

Do you have favorite hashtags that you use all the time?

On which platforms will you use hashtags?

Do you prefer local hashtags or more generic ones for your Instagram posts?

Do you have a way to store and then reuse your hashtags?

Measurement

Measurement of your social media efforts can be a tricky thing. You can use branded links, and you can always ask people how they found you, but often social media is one of many marketing “touches.” And people don’t always remember how they found you. You might like this: How to: Business Analytics Tricks You Need to Know for Twitter. And you might like this: Google Analytics Demographics & Generational Insights by my friend Alyson Harrold.

Will you measure your efforts on social media?

If you have a simple measurement system, what is it? 

Are there certain items that you won’t measure?

Will you use a branded hashtag to see how far your posts have traveled?

How about branded links? Will you use those?

Do you need help figuring out what to measure?

If you measured your efforts last year, how will this year be different?

How often will you check your analytics?

Will you use Google analytics?

Or will you use each platform’s analytics to measure your success? 

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Personal Accounts

Some business owners would prefer not to have any presence on social media at all. Many would like to avoid it altogether! Are you one of them? Some would prefer to have one account, rather than separate personal and business accounts (I don’t recommend this approach.)

How much will you post on your personal social media platforms?

Do you plan to post at all on your personal platforms? 

Will you post more or less on each platform compared to last year?

How will you guarantee that you unplug or stop surfing the net?

Will your personal accounts be in alignment with your business accounts?

Are there any topics you will avoid posting about? 

Will you stop following people/pages who make you unhappy?

Will you focus on vanity metric, such as numbers of followers this year? Or not?

How do you use social media personally, and will that change this year?

How does social media affect your personal life, if at all? 

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Need Help with Your Social Media? 

If all of these questions leave your head spinning, send me an email or comment here! I’d love to help!

 

 

How to Make Insanely Slow Times on Social Media Your Best Times

 

 

How to make insanely slow times on social media your best times

How to make insanely slow times on social media your best times

 

There’s no reason to completely give up on your social media during the holidays. Like the gym in December, those quiet times can be the best times to get to know people better. Being the only one in a tweet chat or the only person to comment on a Facebook post ensures that you’ll connect more deeply with whomever else is there. Here are some more ideas.

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Photo by perzonseo

Be More Personal

Have you been enjoying all the personal shares and photos of holiday adventures people share during the holidays? Falling snow, unusual gifts, and even desert scenarios are perfect for sharing–and for commenting upon. If sharing personal stories isn’t part of your brand, maybe sharing stories from one of your client successes you would do. For more ideas about marketing during the holidays, you might like: How to Succeed with Social Media During the Holidays.

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Be More Interactive

Comment on other people’s memories and successes. Sometimes people share sad memories during the holidays, so why not show a little compassion and start a conversation with someone going through something you’ve been through yourself? We all know someone who’s having a rough time.

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Don’t Post as Much

You could slow down and not post as often as you usually do. If you’re a blogger, maybe you could put out a post or two that’s very short and to the point, rather than focusing on a longer article.

Slow Down for Winter

Why not take a hint from Mother Nature and let winter dictate a slowing down period, as Carol Venolia suggests in her article Slow Down for Winter? If your social media has slowed down, how has that affected your marketing? Please let me know! Thank you.

Simple Answers to Crazy Social Media Questions You Need to Know

Simple Answers to Crazy Social Media Questions You Need to Know

Simple Answers to Crazy Social Media Questions You Need to Know

Clients are often embarrassed to ask certain questions about social media. And often, what they do ask is surprising. So I’ll answer a few actual questions from clients.

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If I Follow Someone, Am I Advertising for Them?

No. People can usually see who you’re following, unless you have a private account, but you’re not advertising for those you follow. However, you will see the posts of those you follow in your stream unless you do something to silence them. And you can tailor what you see. For instance, you can mute someone on Twitter and still be following them. If you feel obligated to follow someone, muting is a good option.

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What is a Hashtag?

A hashtag is the pound sign (#), followed by a word or series of words. It is used to organize posts, and you can measure them by following (usually just clicking on) a hashtag. For more about hashtags, see this article: Hashtag Wins and #Fails.

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Why Do I Need a Hashtag?

You don’t. That is, they’re optional. But hashtags do help you find and organize posts about similar topics, so they’re very helpful. And you can have your own custom hashtag, too. Anything that saves you time on social media, is a win for you! For instance, if you have a conference or business event, you could ask everyone to use the same hashtag. Be sure to check that your proposed hashtag isn’t being used for something shady, though.

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Do I Have to Pay to Play on Social Media?

No, it’s not mandatory. But it’s more and more difficult to get actual engagement (eyes on your ads or posts) if you don’t pay. You can pay as little as $3 to boost a post on Facebook, though. My suggestion is to smart with a small budget and measure, so you don’t lose a lot of money.

If you don’t want to pay, you can also engage more with others (that is, comment on their posts), and that will drive your engagement up, as my friend Robert Nissenbaum suggests.

You might like this article Pay to Play is the Future of Social Media?

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Can I Like My Own Posts?

You most certainly can, but you might have better luck on social media if you let your followers like your posts instead. After all, you put the post up, so by default you already like it, right?

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Do I Have to Be on ALL the Social Networks?

Not at all. There are so many, that I’d just choose the top social networks for your followers. For instance, your followers might not be on Snapchat or Pinterest, but they probably are on Facebook. Some people just choose one platform and stick with that one. You might want to choose two to start with. And usually I recommend that you at least squat on those that you won’t actively use, so you can reserve the name.

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Where Can I Find Good Content to Post?

Search for things your audience might be interested in reading. And you can always recycle content, too. Don’t forget about their lifestyle!

Have Questions?

Don’t be embarrassed to ask! Leave a comment and/or question, and I promise to get back to you! And thank you.

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