Rebranding for Startups

Rebranding for Startups

Rebranding for Startups

You might have read about some of the issues that can affect startups. As a social media manager, rebranding will probably affect you more than any other issue. Suddenly, your team has decided to rebrand. Where does that leave you?

Different Messaging

If you think of your brand as a cake, then your social media platforms are your ingredients. Every image on Pinterest, every tweet on Twitter, and every Facebook post are affected by your branding. As the social media manager, you are the baker who now has to create a new recipe. So where do you start? What questions should your team be asking?

Meet with the Branding People

Ask those responsible for the rebranding to give you a few words that will represent the new brand. To continue with the cake analogy, what was once chocolate may now be lemon chiffon. Your old words were “thick,” “fudgy,” and “goodness.” Your new words are “light,” “fluffy,” and “luxurious.” Each new ingredient in your cake will have to match those words.

Work Closely with the Branding Team

Rebranding Changes Can Be Far-Reaching

Rebranding Changes Can Be Far-Reaching

As the baker of this new creation of lemony goodness, your job is to work closely with the branding team. If you don’t, your consumers will go elsewhere for their baked edibles. Your kitchen will get a bad rep.

When your brand was Cutesy Wootsy’s Handcrafted Cakey Beauties you’d say things like “Hewwo! A widdle birdie sat on my shoulder and sang me a widdle dittie, which inspired this cutesy-wootsy wecipe for a magical gumdrop babycakes.” After the rebranding to Duchess Throckmorton von Chandelier’s Exquisite Pastries for the Discerning Palate, that sentence might read, “Good Evening mesdames et messieurs, your humble servant requests the pleasure of your company at the unveiling of a sugar-infused feast for the senses. Kindly collect in the anteroom anon, for a tasting.” Hopefully, these examples were not too subtle.

Changes Can Be Far-Reaching

Now that you know how much work you have ahead of you, you’re going to need some of Duchess von Chandelier’s lemony chiffon cake, for real. You might be surprised at the sheer complexity and number of elements involved in all your social media platforms. For instance, does the Facebook page banner match the new brand? What about the background on your Twitter page? What happens to all your followers when there’s a sudden change? How or when will you announce the change? How will you migrate? How will you know if your rebranding has been successful?

What Rebranding Have You Had to Do?

Have you been on a startup team that had to rebrand? What advice would you have for others?

 

Best Posting Times: Social Media

Best Times to Post on Social Media

Best Times to Post on Social Media

By now you’ve read a million and a half articles about the best times to post on social media. I’ve read them all, too, and honestly, I think people just write those articles to puff themselves up and make you feel bad (the article in the link above is a good one, by the way). One study says the weekend is best. Another says 9 am. A third says after dinner. My opinion? Whenever you have time to post is a good time. Maybe the middle of the night wouldn’t be the best time, but even then.

Chicken or Egg?

Let’s say you did start posting in the middle of the night. Now at first you might not see so many people. But after awhile, maybe your friends would be all the insomniacs and zombies who are up late at night. That would be your audience because you’d have something in common with them. Would that be so very awful? Would you actually change your hours or schedule posts just because some dumb study said that you should post at a certain time, even if you weren’t awake then?

What About Weekends?

Chicken or Egg?

Chicken or Egg?

Some people don’t post at all on weekends, but say that was the only time you had available. You could post on weekends and then have time to engage with people if that was when you were free. And maybe you’d capture more attention because a lot of people don’t post then. So people relaxing around the house and checking in might find it a perfect time to engage with you.

People Talk to People Who Are Like Themselves

If you’re looking for a “tribe,” then why not try posting when you have the time, instead of going by a study? Or use a combination of, say, Facebook’s analytics and Twitter tools to figure out the best times for your audience. Personally, I’m not going to twist myself into a pretzel because of some study.

When Do You Like to Post?

Do the studies about when to post drive you crazy? Do you ignore the studies and do your own thing, or do you prefer to “follow the numbers” on social media? I’d love to hear from you!

 

Startup Pivots: Social Media Nightmare?

Startups and Pivots: Social Media Nightmare?

Startups and Pivots: Social Media Nightmare?

Nothing can make a social media manager want to reach for a bottle of antacid faster than his or her team mentioning the word “pivot.” After all, engagement on social media takes time, and a pivot can happen in the blink of an eye. Where do you start, if you have to pivot? Pivot, if you’re not already aware, means a dramatic change in direction. Startups face other issues, too.

Calm Down

Realize that a pivot is not the end of the world. You may think that all your relationship building efforts have gone to waste, but realize that that’s not true. You have strengthened your abilities at building relationships, and you still may be able to engage with some of the same people, although maybe in different ways. So take a few deep breaths. And maybe a large glass of chardonnay. Or two. You probably do not need to start from scratch.

Ask Questions

You may still be connected with the same organizations, but maybe connected with different people in that organization. Ask:

  • What is the reason for the pivot?
  • Who will your new audience be?
  • Can you leverage your existing audience?
  • Is there any overlap between the new and the old audience?

Maintain Some Transparency

Startups and Pivots: Social Media Nightmare?

Startups and Pivots: Social Media Nightmare?

Think back to a time when you had a favorite radio station. One day, you turn on your favorite mariachi station and you hear hard rock! Ay, chihuahua! Que pasa? Will your audience feel the same way when they tune into your social media “station” and suddenly hear a different tune? Yes! So mentioning beforehand that there will be a change is generally a good idea unless you want your audience to say hasta la vista!

Have Realistic Expectations

Any pivot is going to require more work, and a flexible attitude. Your content will have to be reworked. This will take time and effort. The entire team may need to be involved. Prepare for a few late nights. Also realize that you may be able to repurpose some content.

Reach out

Get help from others on the team. They are struggling to reformulate their ideas at the same time that you are. Don’t expect to have all the answers right away.

Have You Had to Pivot?

Has your team drastically changed their path overnight? How did you handle it?

 

Startups and Social Media: Planning is Sexy!

Startups and Social Media: Planning is Sexy!

Startups and Social Media: Planning is Sexy!

You might have read my recent post about the Six Issues that Startups have with their social media. I’ll be diving a little deeper into each one now. So why is planning sexy? Because you can’t spell success without sexy! Well, you can, but it would be dumb. Plus, everyone wants to succeed and be sexy! You can’t argue with logic, man.

Get Someone on Board

Get someone who lives in the social space. That means, they’re involved in social media every day. You want someone who breathes this stuff, not someone who pins one pin every month to Pinterest, or checks their Twitter account every July (no matter what!). They need to be reading Mashable, TechCrunch, using the top social media platforms, and knowing what direction social media is going.

Have Someone Who’s in Touch with the Team

Your social media manager doesn’t have to be a developer, but they should be able to communicate with the technical team. They need to be involved in meetings so they understand your product, so they can speak on your behalf. They need to have someone to contact in case of emergencies or if they are out of town, too.

The Social Media Manager Can Get the Word Out!

Social media is about connection, engagement, and social capital. Your social media manager can start to build excitement about the product even before launch. Why not share some behind-the-scenes glimpses into your world so people are interested in where you’re going as a brand? For instance, if you’re attending a big conference, you could be posting pictures of the team.

Be Generous First

Listening is such an important and overlooked (and sexy!) skill. Without listening, how will you know what your customers really want? With social media, you can be listening even before you launch! Know what the conversation is so you can join in.

Connect, Connect, Connect!

Your social media manager can build connections pre-launch

Your social media manager can build connections pre-launch

Your social media manager can build  the connections that you’re going to need before you launch, so when you do launch, you’ll get out of the gate get much faster. They can drive business offline and into real life meetings for you, make introductions, and set up everything on your social media to reflect your brand promise.

What Did I Forget?

Why else is planning sexy? Please leave your comments below! Thank you!

Social Media: Do You Really Know Your Friends?

Social Media: How Well Do You Know Your Friends?

Social Media: How Well Do You Know Your Friends?

How well do you think you know your friends on social media? You may have tweeted, Direct Messaged (DM’ed), sent messages on Facebook, and yet…do you really know them? Recently, I had an experience with someone  I thought I knew who turned out to be very different. The person I thought I knew was a funny, kind, tech-savvy guy living in another part of the country. We had virtual friends in common, discussed meeting up at conferences, chatted about all kinds of things, and yet…

Something Happened

One evening, out of nowhere, a mutual friend contacted me and told me that this person (let’s call him Terry Rantula) had been DMing her. Terry had been ranting at her, telling her all kinds of lies about me, and she now she was warning me not to trust him. I couldn’t believe it until she forwarded me the messages–messages saying that he had “turned my business around,” and that I had not paid him “for all his hard work.” We had never worked together. Never.

Warning Signs

Looking back, did I somehow overlook the warning signs?

Avatar Instead of a Photo

Terry only has an avatar, so really he could be anyone. He could even be a she, when you think about it. If the person doesn’t ever want to share photos of themselves, then you don’t really know who you’re talking to.

No Real Name on His Profile

His name does not appear in his tweets or on his Twitter profile. On Facebook, he uses a pseudonym. Again, without any real photo. By the way, there are some photos that you should never use as your Facebook photo.

Inexplicable Ranting

How well do you know your virtual friends?

How well do you know your virtual friends?

Thinking back on it, Terry had ranted to me in the exact same way about someone else whom he said hadn’t paid him. He’d sent about 24 DMs about this person (whom I didn’t know) late one night. I had no reason to not believe him, and yet, I couldn’t understand why he’d chosen to share this information with me (it was sharing, yet it was not social). We had not been having a conversation about it–yet there were two dozen DMs all in a row. That could have been a tipoff, and yet if we were truly friends, it wouldn’t be so unusual.

Drinking

Terry had complained/bragged about getting drunk. He was proud when he got beer for free. Another red flag?

Living with Parents

While living with one’s parents isn’t necessarily a negative thing, Terry kvetched that the p’s complained about noise. He couldn’t talk too loudly, and one of them had wrecked the car that was going to be his. He was about to hit a milestone birthday, and had no job, no car, and was living with his parents. That was the last time we DMed on Twitter, and all of that information came out all at once.

Conclusion

How Well Do You Know Your Friends?

How Well Do You Know Your Friends?

I wrestled with whether to share this. Now that some time has gone by, I think sharing this story might strike a chord with someone else. I don’t mean to be negative because: law of attraction. And the positives of being on social media far outweigh the negatives. But truthfully, sometimes things like this happen. I don’t really know if there’s a moral to this story because sometimes people can be unpredictable.

Even if you know someone in real life, strange things can happen. This is an unusual post for me because I don’t have this story all tied up in a pretty box with a bow on it. I just wanted to share and maybe see what other people thought.

Anything Like This Happen to You?

Can you mourn the loss of a friend you’ve never met? How did you handle it? Leave me a comment below! And you don’t have to name names!

Note: No real tarantulas were harmed in the telling of this story.

 

 

 

 

When Social Media Isn’t

When Social Media Isn't

When Social Media Isn’t

I’ve been saying this until I’m nearly blue in the face: you have to be social on social media to succeed. People are still doing feeds from Facebook, saying that they get no clients from Twitter (because they only have a feed from Facebook), and doing everything they can to make social media easier for themselves. Social media requires some  work if you want to do it right. Here are some worst practices!

Broadcasting

What can I say about broadcasting that hasn’t already been said? People want conversation and engagement. So listen, chat, be friendly, and inclusive. Reach out to newbies and be generous first.

Reckless Retweeting

Retweeting  conversations between other people, retweeting a whole list of people when you’re having a conversation with just one person on the list, and retweeting Friday Follows with no reason given to follow all come across as lazy.

Bad Auto-DMs

On Twitter, good Auto Direct Messages are a rare breed. The majority of auto-DMs are, at best, boring and at worst spammy.

Whining on Facebook

Having a negative attitude on Facebook won’t generally make people want to engage more with you. Don’t tell people how stupid Facebook is on Facebook. If you hate Facebook that much, don’t use it. But if you hate it and still insist on using it, for God’s sake, shut up about it (you know who you are!). I can say this, because I know you’re not reading this right now, you Facebook hater, you.

Oversharing

Are you anti-social on social media?

Are you anti-social on social media?

Do you have people who’ve begged you not to post pictures of them on Facebook, and yet you continue to post and tag them? Hint: you’re not Ansel Adams! Respect your friends’ wishes, and don’t overshare or stalk, and tag responsibly. Remember, friends don’t let friends tag unflattering photos.

Using Personal Facebook Page as  Business Page

Occasional spillover isn’t so annoying, but your friends expect to see more personal posts on your personal page. There are many benefits to having a business page for your business!

Alienating Your Audience

Recently a friend sent me a tweet from a brand saying that “The likelihood that I will unfollow you on Instagram once you have a baby is about 97%”.  Maybe someone thinks this is “disruptive” but it just seems antagonistic.

Giving Twitter Shoutouts to Those You Don’t Follow

When you give shoutouts listing people to follow, yet you don’t follow any of them, this is inexplicable.

Repinning Every Pin

Have you experienced this? Someone repins every single thing you pin, yet doesn’t follow you. That, my friends, is stealing someone’s Pinterest soul. If you like my pins that much, follow me!

Do You Practice Social Media or Anti-Social Media?

Certainly you’ve seen some anti-social media practices. Which ones really get your three billy goats gruff?

Battling Content Thieves

Battling Content Thieves

Battling Content Thieves

You work so hard at your business. You’re out marketing, making phone calls, visiting companies, and shaking hands. Is it really fair that you should have to create original content when there’s so much out there already? Why not just swipe it from someone else? After all, if it’s on the Internet, anyone can use it, right?

Discovery

Recently, I learned about a new and nefarious Internet Villain: a scraper. A blogpost I wrote was scraped. Scraping means that someone took the content, without permission, and posted it on their site. I discovered it through a pingback on my blog. By the way, I’m not sharing the crook’s name with you.

What to Do if Your Content is Stolen?

That made me wonder…what can you do if your post is scraped? First, I asked some of my friends. They were outraged on my behalf, but also thought that it was a result of being successful. One said that the more you write, the greater the odds of being scraped. Next, I went to Google and did a search. And Ginny Soskey’s wonderful Hubspot article came up on how to fight back if people steal your content. Luckily, I could skip the first step–I already knew it had been stolen.

Is it Worth the Fight?

Soskey asks this question, and comes up with some instances when fighting isn’t worth the effort. For me, the answer is yes, since I’m delving more deeply into this subject, and writing about it here. But you could ask yourself how much time it will take.

Take Screenshots

I took screenshots of the offending scraped material, created a folder, and saved it.

Contact the Offender Directly

Asking people to remove your content

Asking people to remove your content

Although I contacted the offender three different ways, apparently they weren’t listening. (Ironically, the title of my blogpost  was “Twitter as a Listening Tool.”)  I commented on the material, asking them to remove my post. No response. Then, I tweeted to them directly. Still no response. Some of my followers retweeted my tweet, too. Then I emailed then. Still nothing! I wondered if perhaps Twitter wasn’t the best platform for them!

Has Your Material Ever Been Stolen?

What happened and how did you choose to handle it? Please leave a comment! Thank you.

P.S. There will be another update to this story! Stay tuned!

 

 

Social Media Meetups We’d Like to See

Social Media Meetups We'd Like to See

Social Media Meetups We’d Like to See

Have you signed up to get email from Meetup.com? If so, then you get a few emails from them every day, showing you some meetups that you’d supposedly be interested in. “20-somethings partying the night away” and “Hikers Who Speak Tagalog” could very well be in the same email.

What’s a Gal to Do? Create her own meetup, of course! Here are some of mine. Feel free to create your own, and then send me an email!

Tweeters Without Washing Machines or Change

#MismatchedSockExchange

#MismatchedSockExchange

We could meet at a public laundromat or any place where we could get change. We could take turns watching each other’s laundry, folding, telling our worst laundry stories, and tweeting. Hashtag: #MismatchedSockExchange

Not a 20-Something

Let’s be frank. We’re tired of Millennials. Let’s get together and not talk about Millennials. They’re not invited. If anyone can figure out how, we’ll make a video about something non-Millennial-related and post it on YouTube. No one will watch it, but still.

Seriously Old School

Do people tell you you're a Luddite?

Do people tell you you’re a Luddite?

Do people tell you you’re “old school” or a Luddite? No, me neither! Do you still have an aol account that you cling to like a security blanket? Do you think Twitter is only for talking about food? Perfect. You have found your people. And when people show up to this meetup, thinking it’s about social media, their phones are taken away, and they get a lecture about the evils of social media.

iCanHazCheeseBurger Meme Lovers

Because how can there be too many pictures of cute cats? Or jokes? Or stories about cats? And yes! You can bring your cats if they have their own carriers. We’ll each share our favorite icanhazcheeseburger meme. And make our own memes.

Overposters Anonymous

When you can’t sleep, you post. You post closeups of your face, your tattoos, your kids, your kids’ butts, you post when you’re drunk and when you’re high. You go to a lot of restaurants and you post pictures of food, perfectly lit. Sometimes you Instagram said pictures. Sometimes you post from Instagram to Facebook or to Twitter. You know who you are. You disrespect underposters.

Those Who Put Tape Over Their Webcam Viewers

Is this you? I didn’t think so. Could be, though. Really? That’s not you? It seems like it could be you. Ok. It’s not you. But you do think there are aliens living among us, right? Thought so.

Is There a Meetup You’d Like to See?

Let me know in the comments! Thanks!

 

Social Media: First Steps for Startups

Maintain focus to maximize your time

Maintain focus to maximize your time

You are the CEO of a startup, about to launch. The website is looking great. You have an app and a product that looks like it will be an enormous success. Suddenly, you realize that you have no social media. Quick! What are you going to do? Here’s a high-level overview.

Choose Your Name

Make sure your name is available across all the platforms you are looking for. You may need to insert an extra space, or an underline (for example, my name, @Carol_Stephen, has an underline between my first and last names on Twitter). Now check that your name is available on all the other platforms, too.

Pick a Platform

The platforms with the most traffic are Facebook, Twitter, LinkedIn, Pinterest, and GooglePlus. Depending upon the type of startup you’re in, you could also use Instagram and YouTube. But to simplify matters, choose the top ones you’d like, then pick one platform to start with. The easiest one is LinkedIn. Like juggling, once you have that first object in the air, you can add another and another.

Grab Your Handle

Register your name across all platforms–even if you don’t plan to start posting yet. Create an email account just for your social media, for example, social@startup.com, and use that email exclusively.

Organize the Names

Write down email, along with the login names and  passwords in one place, and tell someone else on your team. Put the names into a Google doc, binder or other safe spot with office procedures. The number one problem I hear is that people have lost their own passwords. Yes, really!

Have a Backup Admin

Juggle one social media platform at a time

Juggle one social media platform at a time

Make sure at least one other person is the admin for all your accounts in case something happens to you. This should be a trusted friend, co-founder, or your mom, but someone trustworthy and a little bit tech-savvy.

Designate a Lead

If your time is limited (and people in startups are always busy), designate one person as the social media manager. You may want to share this responsibility, depending upon how many are on the team. The lead will be the point person, and main decision maker for your brand.

What First Steps Would You Take?

Is there something else you would include for a startup? Let me know in the comments!

 

Social Media: Overposter or Underposter?

How Often Should You Post on Social Media?

How Often Should You Post on Social Media?

If your business is just getting started on social media, you may wonder about how often to post. Once a day? Once an hour? Several times a month? Every other month? Unfortunately, there is no easy formula to discover the perfect number of posts on a platform. Each brand uses social media differently, but here’s what I consider appropriate.

Each Platform is Different

If you’re talking about LinkedIn, then you probably don’t need to post that often. A good rule of thumb would be a couple of times a week. The same with GooglePlus. However, on Facebook, most businesses post more often, in comparison. I post once a day on my business page–twice if there’s a big announcement or something I can’t wait to share. On Twitter, if you only posted once a week, people would probably never see your tweet. On Twitter, I post 11 times daily, plus engagement, for a total of 30 or 35 tweets daily. Each platform also has its own language.

Who is Your Audience?

If your audience is primarily younger, say, under 30 years old, you can probably post more often. If they’re a bit older, they may not respond well to frequent posting. That’s a huge generalization. And if your audience is  Gen C, you might want to post more often, too. You might also ask your audience what they would like.

How Big is Your Audience?

How big is your audience?

How big is your audience?

If you have a larger audience, you may need to post (and engage) more often. Since social media is social, if you are asked questions, people will be looking for answers and responses from you. So for instance, if you only have 30 followers on Twitter, you will have fewer conversations than if you have 300 or 3,000. On Facebook, you might only post once, but interact multiple times throughout the day. Consider how often you’ll check in and put that in your social media strategy.

What is Your Brand Promise?

If you’re big on customer service, you may want to check in and post more often. Bigger brands often have an entire team of people who make posts. Consider that your needs may change as your audience grows.

Do You Consider Yourself Someone Who Posts Too Little?

How often do you post and how do you think you compare to others? I’d love to hear from you!

 

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