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Hashtag Wins and #Fails

October 29, 2013 By Carol Stephen 15 Comments

Hashtag Wins and #Fails

Recently, someone asked about hashtag etiquette. How do you use hashtags, and if you’re using them to do a search on Twitter, how do you know they’re legit? What’s the difference between a search done with a hashtag or without a hashtag? Would you use hashtags differently on Facebook than on Twitter?

What Is a Hashtag?

If you haven’t used a hashtag before, simply add a pound sign (#) before a word. On some platforms, that word now becomes searchable. It’s a great way to organize an idea. For example, #SanFrancisco, like so, is now a searchable term. You can click on it and you’ll see other tweets and posts (depending upon which platform you’re using). If you’re new (or even if you’re not), Mashable has an excellent Beginner’s Guide to Hashtags ~ recommended reading. That said, a hashtag can make a search easier.

Hashtags on Facebook

Let me say that I’m not a huge fan of hashtags on Facebook. Most people seem to overuse them and just annoy everyone. When Facebook allowed users to employ hashtags in June of 2013, they opened up a Pandora’s Box, in my opinion. People go crazy with them and they don’t mean anything. Most of the social media managers I know don’t use them and find them annoying in the forums where I’ve heard discussions. If you overuse hashtags on Facebook, you even run the risk of being hidden. And the last thing you want to do is be unfriended on Facebook.

Hashtags on Twitter

Hashtags on Twitter are a whole other ball of wax. Hashtags originated on Twitter, so they make sense on Twitter. You can use them to organize a search, to make a sarcastic remark, and more. Personally, I use Twitter for the occasional joking remark, and using hashtags in this way sometimes separates the newbies from more advanced tweeters. This use of hashtags is more for entertainment or to set the tone of a tweet.

#kidneychat tonight starts at 8pm EDT. Hope you can make it!

— Amy Donohue (@TheFabulousOne) October 28, 2013

Hashtags are useful in organizing Tweetchats, which are discussions about a certain topic, usually about an hour long, held on Twitter. For instance, #KidneyChats is on Mondays evenings and #POCChat on Monday mornings, are a couple I recommend. Used in this way, a hashtag lets you see what the other participants in a chat are discussing. And by the way, if you click on the embedded tweet, above, you can see some of the top tweets about #KidneyChat.

As a brand, a hashtag can be quite useful to add authority. Many brands have their own hashtags. They may also start a tweetchat using a hashtag to get people talking about a specific topic.

And in case you didn’t know, hashtags weren’t always a part of the Twitter lexicon. The Wall Street Journal has a fascinating article on how hashtags came to be.

Other Supported Platforms

Hashtags are used on Pinterest as a way of searching, just as they are on Twitter. On Instagram, certain hashtags are used specifically to describe photos. Google+ lets you search from Google to Facebook or Twitter using a hashtag, too.

How Do You Use Hashtags?

Do you like them? Find them irritating? Think they’re too nerdy? Let me know in the comments! Thanks!

Filed Under: Blog Tagged With: etiquette, Facebook, Google Plus, hashtag, Instagram, Pinterest, Twitter

Twitter: Get More Followers

October 24, 2013 By Carol Stephen 10 Comments

Twitter: Get More Followers

You’ve read about this topic a gazillion times and it’s the first thing people always ask. How do I find people to follow? And how do I get them to follow me back? My method is not foolproof, but it’s pretty damn good (not bragging). You will get followers, and they won’t be fake followers. It is work, however. You might not like that part. Then again, it’s not rocket science!

See Who Your Friends Are Talking to

Start by looking at who your friends talk to. Look at their profiles and their top ten tweets. If you like what you see on their profile and what they’re tweeting about, chat with them. Follow them if you like the way the conversation is going.

Say Something Directly to That Person

This could be anything. “Where are you from? Your profile doesn’t say.” “I like what you said on your profile about rapscallions.” “It looks like we went to the same school.” Start with something easy, just like you would in a real-life conversation. Start there. LifeHacker has some good, simple conversation starters that work in real life or online.

Retweet Them

Find a tweet that would be important to them. This requires a little more work. Preferably find something about their business or something you think they’d like you to retweet. If they have a small following, they’ll probably notice right away. If not, you may need to retweet a few to get noticed. If their tweet is short, you may have space to add a comment. And I recommend that you use an “old-school retweet,” for many reasons.

Comment on Their Blog

A blog comment is even better than a retweet, and is much more likely to get you noticed if you’re trying to establish a relationship. Bloggers love love love comments! And most will write back to you, I’ve found. And be happy to follow you.

Follow, Retweet and Comment

Be Generous First to Gain Followers

This is the trifecta of engagement. If you do all three of these things, then your new friend may be oblivious or a snob. And if they don’t want to engage with you, then why are you following them? Some accounts may give you really good content, but most people aren’t Katie Couric (and need to converse with others).

Have Good Content

Think of your followers (or your potential followers) as friends. What cool and interesting stuff would you like to share with them? It doesn’t always have to be related to your business, but you’ll be more likely to attract the right crowd if it is. Don’t trick people by saying, “Hey guys, I liked this” and then a spammy link. Share things you do truly love if you want to make friends either online or in real life.

Is This Approach Too Much Work?

Let me know what works for you in the comments! Thanks!

Filed Under: Blog Tagged With: Blogpost, Content, Engagement, Followers, Twitter

Audience: Engaging with Techies

October 22, 2013 By Carol Stephen 6 Comments

Audience: Engaging with Techies

Perhaps you read my earlier blogpost about common issues with audiences, and how to figure out who your audience is on Social Media. Or maybe you’re just wondering how you, as a non-technical social media manager, will be able to talk to those more technically savvy than yourself. Have no fear: you have Google. Not only that, but you have the ability to discuss your own niche, and are a subject matter in your own right. Here are some other ideas that may work for you.

Ask Questions

People love to talk about themselves, and techies are no different. So let them shine by asking questions about their areas of expertise. Listen and then ask more questions. Dale Carnegie suggests that “You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.” Have you found that to be true? Did you see what I did there? lol

Do Your Homework

If you need to engage more with techies, you can study what they study a little. On social media, see what your favorite techies are reading, tweeting, and discussing, and do Google searches on those topics. Read a little bit every day. I like TechCrunch, GigaOm, and VentureBeat at the moment.

Flattery Will Get You Everywhere

Without going completely overboard, why not show your favorite techy a little love by adding them to a list of your favorite people on Twitter, reposting their content, or commenting on their blog? Everyone loves attention. And if you don’t use lists (yet) you might want to read about Twitter Lists for the Power User.

Find Something in Common

Maybe you grew up in the same city, went to the same school, or like the same baseball team. Establishing some similar footing helps you gain rapport. Sharing your outlook on a technical subject or a newsworthy current event might also be a good topic of conversation.

Food, Weather, Pets

These are all easy topics to start a conversation. I often like to comment on something in a person’s profile. They might have a beautiful picture of flowers, or some funny expression that you’ve never heard before. Ok. That’s all I’ve got. Did I leave anything out?

Filed Under: Blog Tagged With: chat, Conversation, Engagement, flattery, Google, questions, tech-savvy, techies, Twitter

Tweeting for Engagement: Links Versus Text?

October 17, 2013 By Carol Stephen 11 Comments

Tweeting for Engagement: Links Versus Text?

You’ve been on Twitter late at night looking for conversations, and all you’ve seen are tweets with links and people broadcasting. You’d really like to have a conversation and engage like you’re supposed to on social media, but how? Here’s one idea: Why not try plain text?

Tweeting Without a Net

If you don’t schedule a tweet with a link what does that look like? Will people still respect you if you don’t include a link? Well, yes, they will respect you. In fact, they might even try to **gasp** try to talk to you! How strange and wonderful that could be! And how different from the majority of the tweets out there! This isn’t about creating the perfect tweet; it’s about using Twitter to talk to people!

@Carol_Stephen Links are a bigger commitment for new conversations.

— Riggins Construction (@RigginsConst) October 9, 2013

No Link = Less Commitment!

As Riggins Construction says, “Links are a bigger commitment for new conversations.” If you broadcast a tweet with a link, people have to click the link (if they trust it), read the whatever-it-is, think about it, and then get back to you. Without that dreaded link, people are much more likely to say hello, reply, or retweet. So it’s easier for your audience to talk to you–and for you to talk to them!

Fewer People Engaging Means You Stand Out

Listen!

When fewer people are actually listening on Twitter, you get to look like a superhero when you engage! Well, maybe not like Spiderman, but you will get to be social on social media, which seems unusual some days. Now, I’m not saying to entirely stop putting out links, but adding in some tweets without links makes your Tweetstream friendlier.

The Road Less Tweeted

With all the broadcasting there is, you will definitely be in the minority if you listen. Sometimes taking the road less traveled can be a very, very good thing. You might even make a friend or two along the way!

More Spontaneity

Text without a link is more spontaneous. You can tweet about something that just happened to you, or something you’ve been thinking about, and start a conversation that way. Or you could look at your Twitstream to see if anyone is having conversations at the moment. You could also put those talkers onto a list, so that you can check back with them easily from time to time.

How Do You Like to Engage on Twitter?

Do you have any special things you like to do on Twitter to find people to talk to? I’d love to hear from you! Really. I would.

Filed Under: Blog Tagged With: conversations, Engagement, engaging, links, plain text, Spam, superhero, talk, talking, Twitter

Bad Social Media Manager Secrets

September 24, 2013 By Carol Stephen 11 Comments

Bad Social Media Manager Secrets

Your startup just got started up. Everything’s going great. The only problem is your social media has stalled. Or you have 3 Twitter followers and your avatar is still an egg! You spend all your time fixing software bugs, and by the end of the day, you’re exhausted. Who has time for Tweeter, Faceplant, and Pinteresting? Not to mention GooglePlex and Instacramp? Not you, that’s for sure!

Note: I’m exaggerating–most startup managers are knowledgeable about these platforms, just not all of them.

You already know the attributes of a good social media manager, but do you know how to find a terrible social media manager? Here are some ideas to get you started.

Cutting-Edge Technology

Ask your friends down at Bernie’s Bar if they know anyone who’s bought a computer lately, and more importantly, knows what a computer is. Two thumbs up if the computer comes with a keyboard. Make sure they have a CompuServe account. Write them a letter and ask them to Fax them your resume.

Massive Followers

Make sure your new best friend claims they can get you 20,000 followers the first week. Never mind that they are bots they bought. Numbers are what matter for “social proof.”

Addictions

Recruit People with Addictions

Recruit people with active addictions because they’re so interesting! They’ve got the best stories, that’s for sure. Double points if your social media manager likes to “drunk tweet!”

Me, Me, Me

Ensure that your new manager only ever talks about himself. 98% of the posts should be about the business. This includes Direct Messages that say “FOLLOW US ON FACEBOOK!” ALL IN CAPS.

Inflammatory Content

Your new manager should love political diatribes, sexist jokes, and be xenophobic: the trifecta of a bad manager!

Ask Favors

Get a manager who’s always asking others with good followings for favors–such as retweets, shares, and unfounded testimonials.

Many Internet Identities

Maintain Many Identities Across the Interwebz

Your manager should have lots of fake identities all over the interwebz, so all your “fans” can give you constant good reviews. There is no downside to this strategy, and it will never backfire!

Sporadic Posting

Your manager should post all at once one day a week and not spread out the posts throughout the week.

Never Thank Anyone

Good manners are prehistoric! It goes without saying that people know you’re grateful. Your manager doesn’t actually have to thank anyone.

Huge Advance

Make sure that the person wants a huge advance before doing any work or explaining any strategy. Because what could go wrong?

Account Control

Your new friend should have absolute control over the passwords and domains. They never need to show you your passwords unless you give them a big pile of money. And be sure to give them your credit card number!

What Are Some of Your Favorite Worst Practices?

Have any secrets that I missed?

Filed Under: Blog Tagged With: Facebook, fax, secrets, Social Media, Twitter

Startups: Social Media Chaos

September 12, 2013 By Carol Stephen 5 Comments

Startups: Social Media Chaos

When you first heard the word “startup,” you thought there’d be maybe a year or two of work, but not about the crazy, crazy chaos that would be involved. Every day the entire wheel has to be reinvented, and nobody is really sure what they should be doing. The social media is a huge, chaotic mess. Then again, there’s strategy. The “strategy” word brings up thoughts of high school chess club, the Civil War, and business plans. But it’s not nearly that bad, I promise.

Brain Dump

Start out by writing down all the things you can think of doing. Consider organizing those items into categories. These can be very large items. They might be by platform. For instance, “Come up with 12 board names for Pinterest.” Or “Create Facebook posts and images to go with them.” Can you feel your blood pressure going down as you do this?

Choose a Starting Point

If you’re the social media manager, then you’ll have to do it all, so consider picking a starting point. What is the most important platform for your audience? Start there. If you’re not very social media savvy, LinkedIn is the one that many people feel most comfortable using. Many people also feel comfortable on Facebook, since they use it to connect with friends. Once you have worked that first platform into your schedule, move onto the next one.

Set Aside Time in Your Schedule

For instance, I like to start my day on Twitter. I like to be online tweeting and engaging by 8 am. You might prefer later in the day. And you don’t have to read a bunch of studies ~ to be successful, come up with your own schedule! Your chances of success will be much higher if you balance your own rhythms with your work.

Drowning

Feel Like You’re Drowning?

You may have the feeling that you are drowning in too many unmanageable expectations. People may be giving you contradictory instructions, or your team may not give you any hint at what they really want. In that case, you will need to come up with your own expectations and what is reasonable for you.

Have You Emerged from Chaos?

If you’re trying to start a new brand’s social media, I’d love to hear how you handled the pressure!

Filed Under: Blog Tagged With: chaos, Facebook, LinkedIn, Media, Pinterest, Platform, Social, Twitter

Startups: Social Media Graveyards

September 10, 2013 By Carol Stephen 2 Comments

Feel like you’re getting left behind?

Your startup got a running leap at social media, pinning three million pictures of dogs wearing costumes. The Twitter was active for exactly nine days. Facebook went dormant after the intern left for vacation and never returned from Vegas. Uh-oh. Is your startup’s social media turning into a graveyard of dead platforms, populated by the ghosts of dogs in funny outfits?

Best Intentions

Maybe you had all the best intentions of getting onto social media. You wanted to keep up with the other Startup Joneses to drive business. So starting everything at once seemed like a good idea at the time!

There’s no “There” There

Now everything has turned dark and sad. Without an actual person to consider strategy, post, and interact, nothing is happening on your social media. People click on the badges, and see tumbleweeds, and hear the sound of one sad crow whistling out of the side of his beak. Wait. Is that even a thing? Never mind! We’re painting a sad, sad picture: stay with me here! Would you blame the person for wondering if your startup is viable?

Answers

Social media populated by dogs wearing costumes?

If you start your social media, realize that it’s going to take some time. You’ll need a full-time person who’ll set strategy and create content. That person needs to dedicate time every day to keep all the platforms running, and to engage online.

Where Will You Find Such a Person?

Try reading interesting blog articles about this issue. Have you read any good posts on the subject lately? If the person’s style matches your brand, that could be a good fit. Ask friends for recommendations. You want someone reliable, with good writing skills, who can listen and engage online.

To Sum Up

Don’t let your platforms grow up to be tombstones. There are enough ghosts on Twitter, Pinterest, and Facebook already.

How is the State of Your Social Media?

Is your Pinterest pining for the fjords? Does your Twitter lack tweets? Does Your Facebook need a facelift? Tell me a sad story in the comments below! Thanks!

Filed Under: Blog Tagged With: dead, Engagement, Facebook, graveyard, Pinterest, platforms, Social Media, Startups, Twitter

Rebranding for Startups

September 5, 2013 By Carol Stephen 2 Comments

Rebranding for Startups

You might have read about some of the issues that can affect startups. As a social media manager, rebranding will probably affect you more than any other issue. Suddenly, your team has decided to rebrand. Where does that leave you?

Different Messaging

If you think of your brand as a cake, then your social media platforms are your ingredients. Every image on Pinterest, every tweet on Twitter, and every Facebook post are affected by your branding. As the social media manager, you are the baker who now has to create a new recipe. So where do you start? What questions should your team be asking?

Meet with the Branding People

Ask those responsible for the rebranding to give you a few words that will represent the new brand. To continue with the cake analogy, what was once chocolate may now be lemon chiffon. Your old words were “thick,” “fudgy,” and “goodness.” Your new words are “light,” “fluffy,” and “luxurious.” Each new ingredient in your cake will have to match those words.

Work Closely with the Branding Team

Rebranding Changes Can Be Far-Reaching

As the baker of this new creation of lemony goodness, your job is to work closely with the branding team. If you don’t, your consumers will go elsewhere for their baked edibles. Your kitchen will get a bad rep.

When your brand was Cutesy Wootsy’s Handcrafted Cakey Beauties you’d say things like “Hewwo! A widdle birdie sat on my shoulder and sang me a widdle dittie, which inspired this cutesy-wootsy wecipe for a magical gumdrop babycakes.” After the rebranding to Duchess Throckmorton von Chandelier’s Exquisite Pastries for the Discerning Palate, that sentence might read, “Good Evening mesdames et messieurs, your humble servant requests the pleasure of your company at the unveiling of a sugar-infused feast for the senses. Kindly collect in the anteroom anon, for a tasting.” Hopefully, these examples were not too subtle.

Changes Can Be Far-Reaching

Now that you know how much work you have ahead of you, you’re going to need some of Duchess von Chandelier’s lemony chiffon cake, for real. You might be surprised at the sheer complexity and number of elements involved in all your social media platforms. For instance, does the Facebook page banner match the new brand? What about the background on your Twitter page? What happens to all your followers when there’s a sudden change? How or when will you announce the change? How will you migrate? How will you know if your rebranding has been successful?

What Rebranding Have You Had to Do?

Have you been on a startup team that had to rebrand? What advice would you have for others?

Filed Under: Blog Tagged With: branding, Facebook, migration, Pinterest, rebranding, Social Media, Twitter

When Social Media Isn’t

July 23, 2013 By Carol Stephen 11 Comments

When Social Media Isn’t

I’ve been saying this until I’m nearly blue in the face: you have to be social on social media to succeed. People are still doing feeds from Facebook, saying that they get no clients from Twitter (because they only have a feed from Facebook), and doing everything they can to make social media easier for themselves. Social media requires some work if you want to do it right. Here are some worst practices!

Broadcasting

What can I say about broadcasting that hasn’t already been said? People want conversation and engagement. So listen, chat, be friendly, and inclusive. Reach out to newbies and be generous first.

Reckless Retweeting

Retweeting conversations between other people, retweeting a whole list of people when you’re having a conversation with just one person on the list, and retweeting Friday Follows with no reason given to follow all come across as lazy.

Bad Auto-DMs

On Twitter, good Auto Direct Messages are a rare breed. The majority of auto-DMs are, at best, boring and at worst spammy.

Whining on Facebook

Having a negative attitude on Facebook won’t generally make people want to engage more with you. Don’t tell people how stupid Facebook is on Facebook. If you hate Facebook that much, don’t use it. But if you hate it and still insist on using it, for God’s sake, shut up about it (you know who you are!). I can say this, because I know you’re not reading this right now, you Facebook hater, you.

Oversharing

Are you anti-social on social media?

Do you have people who’ve begged you not to post pictures of them on Facebook, and yet you continue to post and tag them? Hint: you’re not Ansel Adams! Respect your friends’ wishes, and don’t overshare or stalk, and tag responsibly. Remember, friends don’t let friends tag unflattering photos.

Using Personal Facebook Page as Business Page

Occasional spillover isn’t so annoying, but your friends expect to see more personal posts on your personal page. There are many benefits to having a business page for your business!

Alienating Your Audience

Recently a friend sent me a tweet from a brand saying that “The likelihood that I will unfollow you on Instagram once you have a baby is about 97%”. Maybe someone thinks this is “disruptive” but it just seems antagonistic.

Giving Twitter Shoutouts to Those You Don’t Follow

When you give shoutouts listing people to follow, yet you don’t follow any of them, this is inexplicable.

Repinning Every Pin

Have you experienced this? Someone repins every single thing you pin, yet doesn’t follow you. That, my friends, is stealing someone’s Pinterest soul. If you like my pins that much, follow me!

Do You Practice Social Media or Anti-Social Media?

Certainly you’ve seen some anti-social media practices. Which ones really get your three billy goats gruff?

Filed Under: Blog Tagged With: anti social, antisocial, Auto DMs, broadcasting, direct messages, Facebook, Pinterest, Social Media, Twitter, worst practices

Twitter as a Listening Tool

July 11, 2013 By Carol Stephen 9 Comments

One day, while chatting on Twitter, I got this tweet from @Tsledzik, above, and got to thinking about how to use Twitter as a listening tool. Yes, everyeone says Twitter can be used that way, but how does that work? What does that look like on a day-to-day basis? Large companies or brands can search on their own names or special hashtags. But how can a Startup just starting out or smaller company use Twitter as a listening platform? Here are a few simple ideas.

Use Twitter to Listen

Click on @ mentions

From the Twitter client, click on the @ or connect sign right at the top of the screen. Your interactions will appear in the column and you can easily thank or respond to people. Yes, this is basic, but some people only seem to use Twitter to broadcast, and listening doesn’t even occur to them.

Use Hashtags to Search

Not only can you use hashtags to allow people to search for your tweets, you can use them to search for any topic you can think of that might allow you to start conversations. For example, type in #Startup in the search bar to find others tweeting about startups. In the example above, I searched on #Startup problems, with only the word “startup” hashtagged (it’s unlikely that #StartupProblems would give many results). Now you have a whole string of possible people to talk to. Note: the top result is promoted, and like the top search results on Google, you may want to overlook it.

Create a List

You may want to listen to local news through Twitter, or what people in a certain geographic area are saying. You can create a list called “Locals” or “San Francisco” and add people to that list. This is a great way to cut down on the “noise” of Twitter. And you can make your list private or public, depending upon whether you want to be in stealth mode.

How Do You Listen?

I would love to hear what you have to say! Leave me a comment below! Thank you!

Filed Under: Blog Tagged With: hashtags, list, listening, search, Startup, Startups, topic, trending, Twitter