How to Engage on Social Media: the Complete Guide

How to Engage on Social Media: the Complete Guide

How to Engage on Social Media: the Complete Guide

Recently, I co-taught a class with Alyson Harrold of the Spectrum Group at University of California, Berkeley Extension. What surprised me was that so many of the students said they didn’t know how to engage. Hence, this series on how to engage online.

What is Engagement?

What is Engagement?

What is Engagement?

As the folks from Sprout Social outline, it’s smart to break engagement down into several tangible steps. You could call them baby steps. What you want is a channel where you can talk to potential customers and they can communicate with you. By the way, here’s an article about Tweeting for Engagement: Links Versus Text that’s an easy way to share and engage on Twitter.

Why Should Your Business Care?

Why Should Your Business Care?

Why Should Your Business Care?

Engagement is the gold standard of social media. It’s how you get closer to people making a purchase from you or doing business with you. If your potential clients don’t know, like, and trust you, they won’t want to do business with you.

Audience

Audience

Audience

Each platform has a different audience. How do you engage them? They’re somewhat different. For instance, LinkedIn is the most formal of the social media platforms. LinkedIn is the land of full sentences, and no hashtags. Twitter, on the other hand, is filled with abbreviations and hashtags. Here’s my Twitter: Top Ten Terms and Power Tips to get you started.

Platforms

Platforms

Platforms

Each platform has a different culture, and needs different content. Here are some of the top platforms, which will be updated as I write each piece:

The Language, the Hashtags, and Particulars of Engagement

The Language, the Hashtags, and Particulars of Engagement

The Language, the Hashtags, and Particulars of Engagement

The language is different on each platform. There’s a continuum of formal to informal in language, which includes whether to use hashtags. There are other things to do and to avoid, as well. For instance, can you reshare your content? What is evergreen and what isn’t? You don’t want to share too little or too much and each platform has its own conventions.

Social Sharing

Social Sharing

Social Sharing

When is it a good idea? When is it not a good idea? Also, it’s a good idea to know how much you’ll share of your personal life on social media. There are things you may not want to share, such as details of your children’s lives. Religion and politics can be tricky, too. But if your brand is about religion and politics, that’s a different story!

Tagging

Tagging

Tagging

Should you always tag people? Sometimes yes and sometimes no. On Instagram, it’s a great idea. You can tag on Facebook and Twitter, too. But should you always tag? No! We all have that one friend who’s always tagging you because they think you collect salt and pepper shakers. After awhile, it can be annoying. Don’t be that guy! Or gal.

Connecting the Dots

Connecting the Dots

Connecting the Dots

Using analytics and common sense to see what’s working and what’s not is your best strategy with social media. Analytics don’t tell the whole story, but they can tell a lot. Sometimes analytics just proves a theory that you have.

What Else?

If there’s something else you’d like to see covered, let me know in the comments! Thank you!

Audience: Use Their Language

Audience: Use Their Language

Audience: Use Their Language

Once you’ve figured out who your audience is and a bit about their demographic, why not start to use their language? There are many ways to determine if you’re using the correct language and these are just a few hints. If you still don’t know who your audience is, a survey is one way to get to know them. On social media, each platform has a different language as well.

Get Focused on Your Audience

So let’s imagine for a moment that you have figured out that your audience is mostly women who love athletic shoes. What could you assume about this athletic-shoe-loving woman? Maybe she thinks about what she’s going to have for lunch and dinner while she’s working out. She might be more willing to eat a salad than a pizza, she might love to watch sports on TV, and she might also be interested in athletic wear. She might be interested in ebooks about health and diet, buy pricey bottled water, and take lots of vitamins.

Charm Your Giraffe

Charm Your Giraffe

Charm Your Giraffe

If you were a zebra trying to market to giraffes, it’s entirely possible that you could succeed at that. Finding out what giraffes talk about would be a start: where to get the freshest leaves, how far the nearest and best trees are, and where the carnivores are hiding could be some big topics for a giraffe. However, having a giraffe on staff who could keep your giraffe client in mind would greatly help with your marketing efforts. Because it’s not about you! It’s about the giraffe! You know what I mean.

Don’t Use Jargon

Acronyms abound in marketing materials, and you don’t want to make your potential clients guess what those acronyms mean. If your brand is in high-tech or the medical field, be very careful to explain everything so you don’t alienate your audience. Sometimes you’ll see a brand with a social media page and have no idea what they do. When you create a page, why not ask someone from a different industry to take a look. That is, unless you only want to appeal to those in your industry.

Use Emotional Language

Find out how you can access the inner life of your audience. Using friendly language can make your brand more accessible, especially on social media. You can go farther and stand for ideas like freedom, romance, or compassion when you use emotional language in your marketing. And images can speak even more loudly than words.

Male Versus Female Lingo

If your audience is mostly men, your language will be different than if your audience is women. You can do a little research about gender differences in language. Keep a particular person in mind if you’re a woman addressing a male audience, or vice versa. And remember that the images should also reflect that gender bias.

Do You Target Your Audience with Language?

How have you changed your style to fit your audience? Or, if you haven’t, why not?

 

Social Media: Different Platform, Different Language

Social Media: Different Platform, Different Language

Social Media: Different Platform, Different Language

Recently, talking to social media “experts,” I’ve run across some very different opinions about how to use social media. One “expert” admitted she only checks her Twitter account once a week. Another admitted that he pushes his Facebook posts through to Twitter. And a third says she uses the exact same material at the exact same time across all platforms. So do some of these practices seem not very social? Here are some of my reasons for using different language on each platform.

Each Platform is its Own Country

Let’s talk LinkedIn. To me, LinkedIn is the land of complete sentences, good punctuation, no slang, and professionalism. The demographic is  more business-oriented and less casual. I probably would not share a BBQ sauce recipe on LinkedIn as I might on Pinterest or Twitter. Nor would I use a bunch of hashtags or acronyms there. Facebook, similar to LinkedIn, is about connecting, but the language is different again. Although Facebook recently adopted hashtags from Twitter, I still wouldn’t use them there, since many people don’t fully understand them. The language of Pinterest is more casual, but still not as casual as Twitter. And so on.

One Post Across All Platforms Seems Lazy

Using one post across all platforms seems lazy

Using one post across all platforms seems lazy

If I see someone using the same post across multiple platforms, what runs through my mind is this person isn’t taking the time to fully engage on any platform. So I’m not likely to engage with this person. They give the impression of being too busy to interact and of someone who only wants to broadcast.

Why Follow Different Platforms if Posts Are the Same?

If I see the same post in two or more platforms, why would I want to follow on all those platforms when I could get the same content by following in just one place? If you’d like to recycle your content, why not just wait a couple of days (people have a short memory on social media), then post that content in a different place? As long as the content isn’t “stale,” you can still use it again.

Do You Use the Same Language Everywhere You’re Social?

I’m very curious about this. I know people want to save time, but does saving time for ourselves make us less accessible to our potential audience? What do you think?

 

Visit Us On TwitterVisit Us On FacebookVisit Us On PinterestVisit Us On YoutubeVisit Us On LinkedinCheck Our Feed