On Tuesday, June 23 our topic is Beyond the Buy Button! on Bluesky at 12:00 Noon Pacific Time.
We’re all shopping online more than ever, aren’t we? But how do you choose where to shop? And have your expectations of customer service online and in person changed recently? Some of our shopping choices are dictated by current events, and some by what’s available. Come visit this topic with us!
Join us on BlueSky each Tuesday from 12:00 noon to 1:00 p.m. Pacific Time for #DigiBlogChat. My partner for these chats is @LazBlazter. If you need to know how to participate, click here: How to Join #DigiBlogChat. P.S. Don’t forget to add the #DigiBlogChat hashtag!
NOTE THE TIME: 8pm UK, 9pm W Europe, 3pm ET, Noon PDT
Questions
Q1. How often do you shop online and has this changed recently? #DigiBlogChat
Q2. How are your expectations of an online shopping experience different from an in-person experience? #DigiBlogChat
Q3. What do you think about an online shop continually asking you to rate your experience? #DigiBlogChat
Q4. Are you more or less loyal to an online shop than you’d be to a local vendor? #DigiBlogChat
Q5.What reaction do you think a real shopper might give to someone at the till saying “can I ask you to complete a survey?” #DigiBlogChat
Q6. What was a good example of customer service and where did you receive that service? (If you’d like to share.) #DigiBlogChat
Q7. Without naming names, tell us briefly about a negative customer service experience. #DigiBlogChat
Q8. Would you offer honest feedback to a company who was getting it WRONG or leave them to work out the algorithm when silence is the feedback? #DigiBlogChat
Q9. When would you willingly give up your email address in exchange for a discount code? #DigiBlogChat
Q10. If you had to give up online shopping today, how would that affect you? #DigiBlogChat
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