#Digiblogchat July 19, 2022 Providing Wow Experience to Your Customers with @VirtuDeskCom

#Digiblogchat July 19, 2022 Providing Wow Experience to Your Customers with @VirtuDeskCom | Image by ktphotography from Pixabay

The topic for Tuesday, July 19, 2022 is Providing Wow Experience to Your Customers with special guest @virtudeskcom! Join us on Twitter each Tuesday at 1:00 p.m. PDT for #DigiBlogChat. My partner for these chats is @LazBlazter. If you need to know how to participate, click here: How to Join #DigiBlogChat. P.S. Don’t forget to add the #digiblogchat hashtag!

Here are the questions:

Q1: What is customer experience?

Q2: What are the elements of a great customer experience?

Q3: What’s the difference between customer experience and customer service?

Q4: Why is it important to ask your customers for feedback?

Net Promoter Score (NPS) measures the overall customer experience of your brand. Customer Satisfaction (CSAT) measures the short-term happiness from your customer’s recent interaction with your brand.

Q5: Which is better for measuring your customers’ happiness, NPS or CSAT? If you are using a different metric, please share them below.

Q6: From a customer’s perspective, on a scale of 1-10, how would you rate your overall experience with your brand? Would you recommend your brand to your friends, family, and other people?

Q7: How can you improve your NPS or CSAT rate?

Q8: Cite your best tips in providing that “WOW” experience to your customers.

Q9: What are your thoughts on this quote by Eric Ries? “Success is not delivering a feature, it is learning how to solve the customer’s problem.”

Q10: What did you learn today that you are planning to apply to your business?