Wikipedia is not going to help you much with finding your next Social Media Manager (“SMM”). In fact, Wikipedia can’t tell you anything about how to choose an SMM. Google can help to some extent, if you get your search terms correct, and focus on a good headline. (By the way, if you’d like to know about writing headlines, those can be a pain in the asterisk!) So what can help you? Here are some ideas.
1. Don’t look under a rock. Hint: Those are worms!
If you want to find a good SMM, you might want to look around on social media. Check on Twitter, Facebook, Pinterest, or wherever you’d like to be posting. See if the person you’d like to hire is posting there, too. Their posts don’t have to be perfect (because, after all, they’re busy with clients), but they should have some posts of substance.
2. Check out their websites and social platforms.
Most SMMs have a website, although I know some fab ones who don’t. Check out their testimonials and what other people are saying about them. If you can’t find anything, you could ask for testimonials directly. See whether their website has been updated in, say, the last two months. It should be active. And of course, check out their social platforms.
3. Read their blog.
Does your SMM have a blog and do they post about social media? That would be a good thing, especially if you need help with blogging. Is their writing clear? Do you like their style? If they’re writing about Twitter, for instance, do they include particulars that you like?
4. Look at their writing skills.
These days, many SMMs have degrees in writing or related fields. If you want your SMM to do a bit of writing for you, a degree in English could be beneficial. Or perhaps experience writing. Some SMMs, myself included, have a background in technical writing. If you have a particular grammatical mistake that bugs you, such as the abuse of commas, check their work for that. Here’s a list of 10 Common Grammar Mistakes (“lose” and “loose” are often confused).
5. Ensure that they embrace “social.”
Broadcasting your message over and over (and over!) is old-school marketing. Make sure that your SMM enjoys interacting with others. Saying hello, while it sounds simple, usually causes others to say “hello” back! Engaging with others on social media is the fastest way to an engaged and engaging account on any platform.
6. Ask them some questions.
For instance, ask about their least favorite platform. That should help you get some idea of what their favorite platform is and isn’t. Also, ask which subjects to avoid. There are many more questions you can ask.
7. Your SMM should be excited at your success!
When you make sales, or when your posts are shared with lots of people, your SMM should be happy for you! They should have in mind a vision for you and for your success. After all, it’s in both your interests that you should succeed.
Finding a good social media manager shouldn’t be this hard, right?
With overpriced agencies and undervalued CMOs, it’s a serious challenge to find that juggernaut to pave the way for your future marketing strategy. Do you have a successful story where your SMM has developed your online presence into what you wanted? We would truly like to hear about your experience(s).