How to Choose a Social Media Manager: Ten Worst Ways

How to Choose a Social Media Manager: Ten Worst Ways

How to Choose a Social Media Manager: Ten Worst Ways

People choose social media manager for all the wrong reasons. Now bear in mind this doesn’t mean you. But many, many other people do just that: they pick based on some emotional reason, then are very upset when their social media manager (“SMM”) doesn’t work out. If you want to hear the positive side of how to choose a SMM, here’s my previous article: Top Ten Questions to Ask Your Social Media Manager. But stick around if you want some of the worst ways to choose an SMM!

Someone Who Doesn’t Engage

Your new SMM should be someone who hates to chat with people. Having short–or long–conversations of people is a hallmark of social media. They should hate dealing with people at all, whether that’s talking on the phone, in person, or on social media.

Someone Who Buys Followers

On the day they start work, your new SMM should plunk down $20, and buy a bunch of followers. After all, you need the “social proof,” right? And if you want to know whether someone has a bunch of fake followers, take a look at this: Who Has the Most Fake Twitter Followers?

Fake Followers

Fake Followers

Someone Who Follows, Then Quickly Unfollows

Maybe this has happened to you. Someone follows you, you follow back, then they quickly dump you. Now that’s a great thing to do! In a bad way, of course.

Someone Who Says They Do it All

Someone Who Says They Do it All

Someone Who Says They Do it All

Most SMMs do not do it all, but you should pick someone who says they do! They will say they know about graphic design and Google adwords and also create and edit video for you. However, they might have someone in their agency who can help with some of those things.

Someone Who Doesn’t Care About Driving Traffic

None of your Facebook posts need to drive traffic to you, right? So having a SMM who doesn’t understand that’s important would be a great (aka bad) choice.

Someone Who's Rude and Entitled

Someone Who’s Rude and Entitled

Someone Who’s Rude and Entitled

You really ought to pick someone who’s rude and feels entitled as your SMM. Because then there’s a lot less work for them to do. When they start work late, they can leave early to make up for it!

Someone Who Steals Images

Someone Who Steals Images

Someone Who Steals Images

Someone who “borrows” images and posts from others without giving any attribution would probably make a fantastic SMM! Always get the consent of the person before using an image, as Sarah Snow Explains in this article.

Someone Who Unknowingly Posts Porn

Someone Who Unknowingly Posts Porn

Someone Who Unknowingly Posts Porn

Someone who doesn’t check what’s behind a pin on Pinterest would make a great manager for your social media! It will certainly be more exciting when you discover what’s really behind that pin! Here’s a swell guide to using Pinterest for Business, by the way.

Choose Your Niece or Nephew!

Choose Your Niece or Nephew!

Choose Your Niece or Nephew!

Surely they’d know something about how to post, just because they’re super young. After all, they can use Snapchat!

Choose Your Admin for the SMM

Choose Your Admin for the SMM

Choose Your Admin for the SMM

Sometimes this can work out, but what about when it doesn’t? What if they don’t have the aptitude for it? As always, leave me a comment! I do appreciate it.

 

Social Media Managers: 10 Secrets to Care for Yours

Social Media Managers: 10 Secrets to Care for Yours

Social Media Managers: 10 Secrets to Care for Yours

Social Media Managers: 10 Secrets to Care for Yours

My friend Amy Donohue recently said it sucks that companies don’t see the value of professional social media. That definitely rings true! Although there is no ideal world, here are some real-world examples of positives and negatives.

For the purposes of this post, there are two different clients: Client A is grateful, sweet, and full of compliments. Client Z is, well, the exact opposite. By the way, you might like this other post, Why It’s Easier to Be Darth Vader Than a Social Media Manager.

Cheerfulness

If you need to send an email to your SMM, a cheerful message goes much farther than a grumpy one.

Client A: Hello, how are you today?
Client Z: Did you get that work done yet?

Sweetness

You Can Catch More Social Media Managers with Honey Than Vinegar!

Sweetness

You can catch more social media managers with honey than with vinegar! Does this even require examples? Sigh. Here’s the wiki on how to be sweet, by the way.

Apologize

If you screw up, say so. And I will do the same. See “Be honest.”

Give us the Benefit of the Doubt

Give Us the Benefit of the Doubt

The Benefit of the Doubt

We really do want the best for you and your business. So please give us the benefit of the doubt. After all, if you win, we win. We would not try to hurt your business because that would be like cutting off our nose to spite our face.

Gratitude

Are you complimenting your SMM? Even a small pat on the back, such as “Great job!” “loved the image you chose for that post!” can spark your SMM to do more and better work! You’d like that, right?

Client AI’m so grateful to you for setting us up with a righteous look across all SM platforms; thank you-thank you for making us hot!
Client Z: Nothing.

Honesty Goes a Long Way

Honesty Goes a Long Way

Honesty

Recently, two clients did not pay on time. Most SMMs won’t be happy about this. Here’s how to handle it if this ever happens to you as a business owner. Be honest and tell us when to expect payment. And then follow through.

Client A: “I’m soo sorry for the delay!” Checks will go out on the 15th. (They did.)
Client Z: “It’s been so hectic around here…Court costs for $xxx are going to be a waste of money so just hang in there a few more days…”

Honor the Relationship

Honor the Relationship

Honor the Relationship

If the relationship is the most important thing, then treat your SMM like a human being. Tell the truth. Focus on the positive. Rinse and repeat.

Respect

This goes along with relationship. The Golden Rule applies! Not just treat others as you’d want to be treated, but treat others the way you want to be treated. Calum Curry wrote a great post: Always Respect Your Social Media Manager.

You Are One of Our Clients

We’d love to work on your account all day long and not sleep, but we do need sleep. We can’t always get back to you within 10 minutes as we are in meetings, doing research, and writing blog posts.

It's Just Us

It’s Just Us

It’s Just Us

Often, we are solopreneurs (sole entrepreneurs), without a huge agency behind us. Though we know how to look big online, we don’t have an army standing behind us. That’s how we can customize your images, your posts, your tweets, etc. Not to be dramatic, but a stinging comment or late payments can really hurt.

Family

This one is a bonus, and goes along with relationship building. telling the truth and giving compliments. Although we don’t expect you to invite us over for Thanksgiving dinner, a little warmth and consideration is greatly appreciated.

What’s Your Gripe?

Are you a social media manager or consultant? How do you like to be treated? Or, if you’re on the other side and work with a consultant, what’s that like? Leave me a comment! And thank you.

Why It’s Easier to Be Darth Vader Than a Social Media Manager

Why It's Easier to Be Darth Vader Than a Social Media Manager

Why It’s Easier to Be Darth Vader Than a Social Media Manager

Star Wars has been around for decades and people still love it. One of the iconic characters, Darth Vader, has to be nearly at the top of the Star Wars totem pole. You’d think that Darth Vader has a tough job. But it’s not as tough as being a social media manager!

Getting Dressed

Getting Dressed

Getting Dressed

Every day, Darth Vader gets up and puts on an all-black outfit. He gets a black helmet, a cool black cape, and humongous boots. Social Media Managers (SMMs) have to consider what to wear every single day. Although we own a lot of t-shirts, that’s not the best thing to wear all the time.

Put on a Happy Face

Put on a Happy Face

Put on a Happy Face

Does Darth Vader worry about putting on a happy face? Never! In fact, his smart phone doesn’t even have happy face emoticons!

Backtracking

Backtracking is a good way to present a topic in the cinema sometimes. So here’s the backstory.

Recently, a couple of my friends singled me out as a good person to write about Darth Vader and being a social media manager (see the tweet above). So here you go, Robert Nissenbaum and Adam Fout!

Darth Vader gets full benefits

Darth Vader gets full benefits

Benefits

SMMs have to buy their own benefits, while Darth Vader gets full medical benefits (including dental and vision) through the Star Wars Medical Trifecta!

R.E.S.P.E.C.T.

R.E.S.P.E.C.T.

R.E.S.P.E.C.T.

You’d think people would respect social media managers more. However, people have changed their names to Darth Vader because of the aura of toughness that Darth Vader has. Do little kids want to be social media managers when they grow up? As if!

Profitability

Profitability

Profitability

Darth Vader, of all Star Wars characters, has been called the most profitable. You could probably not compare his profits to those of an SMM. Well, you could, but Darth Vader has a lot more zeroes in his paycheck.

Content Writing

Content Writing

Content Writing

Darth Vader has multiple scriptwriters. Social media managers have to write their own content, including headlines. And sometimes those headlines can be a real pain in the asterisk to write!

Stand-ins

Stand-ins

Stand-ins

Darth Vader has up to twelve people to help him out, including multiple people for his voice. And nine different actors played Darth Vader! Social media managers don’t have stand-ins, unless they have a team to assist, which is rare.

Grumpytosis

Grumpytosis

Grumpytosis

Darth Vader gets to be grumpy and gruff all the time. Social media managers need to have an upbeat, positive attitude. By the way, here’s my article Social Media Managers and Insomnia. Sometimes being upbeat all the time leads to insomnia.

Legend

Legend

Legend

Yes: That would be @DarthVader’s account on Twitter! 423,000 followers. Is there one for social media managers? I think not!

What’s Your Gripe?

Leave me a comment! Tell me if it’s easier to be Darth Vader or you!

 

Ten of the Worst Social Media Managers

Ten of the Worst Social Media Managers

Ten of the Worst Social Media Managers

Last week, you might have read my post about Finding Your Next Social Media Manager. If you search Google to find a good Social Media Manager (“SMM”), you’ll find all kinds of advice. However, bad advice is rare! Just kidding.

Here, then, are ten types of terrible social media managers. These people put in the extra work to be really, really bad. And if that’s not enough for you, here are some Bad Social Media Manager Secrets.

Does your candidate send Twitter DMs like this one?

Does your candidate send Twitter DMs like this one?

The Direct Message Twitter SMM

The most terrible SMMs send direct messages on Twitter like “Follow us on Facebook!” or “Buy my book!” for no reason. And a link. But the very best of the worst? Those ask you to connect in two places, along with cute emoji, before you’ve even read one of their tweets! Now that’s going the extra mile!

Does Your New Social Media Manager Say She's an Expert?

Does Your New Social Media Manager Say She’s an Expert?

The One Pin Per Board Pinner

This SMM is on Pinterest and has boards with one or two pins each. And they should call themselves a Social Media Expert. After all, since it’s on the Internet it must be true!

The "Social Proof" SMM Buys Followers

The “Social Proof” SMM Buys Followers

The “Social Proof” SMM Who Buys Followers

Having “social proof” is a good thing, right? And followers are so cheap! For $59, you can get thousands of them. Never mind that they’re bots from Indonesia, thousands of miles away from your local brick-and-mortar business. Your new SMM prospect should recommend that you buy followers.

Does your SMM Post from Facebook to Twitter?

Does your SMM Post from Facebook to Twitter?

The “One Size Fits All” SMM

Your new friend should never change their tone of voice, and should use the same post on Twitter, Facebook, Pinterest, LinkedIn, whatever. If the post is too long for one platform, it can break right in the middle of the sentence. As long as lots of people see your posts that’s all that matters.

The UnSocial Social Manager

Your new BFF should never engage with anyone. They can ignore comments, shares, retweets and save themselves a lot of time. There are only so many hours in the day, after all! If you want to know why brands are still using broadcasting in social media, Emma Pauw can tell you why.

The Drunk Poster Sometimes Deletes Posts the Next Day

The Drunk Poster Sometimes Deletes Posts the Next Day

The Drunk Poster

Drinking and posting is the hallmark of a very successful bad SMM. And then deleting all the bad posts and arguments the next day? Even better.

Is Your SMM a Debbie Downer?

Is Your SMM a Debbie Downer?

Debbie or Danny Downer

Your SMM should be heard muttering at all hours that “nothing will ever work.” Things always go from bad to worse, people can’t be trusted, and Murphy’s Law always prevails.

The Overposter

This person posts 60 posts in the space of five minutes, then nothing for two days. What’s wrong with that, you might ask?

Is Your SMM Inflexible?

Is Your SMM Inflexible?

The Inflexible SMM

Why would your SMM ever change his or her strategy on social media? Just because Facebook reduced its reach, or Pinterest added promoted pins, or tweets got indexed by Google? Pffft. No reason!

Does your SMM Use Klod to Measure Influence?

Does your SMM Use Klod to Measure Influence?

The Klod Watcher SMM

Your new bestie should always watch their influence ranking on sites like Klod (not its real name). That’s what real SMMs do, don’t they?

Your Turn!

What did I leave out? Let me know in the comments! Thanks!

 

Finding Your Next Social Media Manager

Finding Your Next Social Media Manager

Finding Your Next Social Media Manager

Wikipedia is not going to help you much with finding your next Social Media Manager (“SMM”). In fact, Wikipedia can’t tell you anything about how to choose an SMM. Google can help to some extent, if you get your search terms correct, and focus on a good headline. (By the way, if you’d like to know about writing headlines, those can be a pain in the asterisk!) So what can help you? Here are some ideas.

1. Don’t look under a rock. Hint: Those are worms!

If you want to find a good SMM, you might want to look around on social media. Check on Twitter, Facebook, Pinterest, or wherever you’d like to be posting. See if the person you’d like to hire is posting there, too. Their posts don’t have to be perfect (because, after all, they’re busy with clients), but they should have some posts of substance.

2. Check out their websites and social platforms.

Most SMMs have a website, although I know some fab ones who don’t. Check out their testimonials and what other people are saying about them. If you can’t find anything, you could ask for testimonials directly. See whether their website has been updated in, say, the last two months. It should be active. And of course, check out their social platforms.

Check out websites and social platforms

Check out websites and social platforms

3. Read their blog.

Does your SMM have a blog and do they post about social media? That would be a good thing, especially if you need help with blogging. Is their writing clear? Do you like their style? If they’re writing about Twitter, for instance, do they include particulars that you like?

When you read a SMM's blog, do you like the particulars?

When you read a SMM’s blog, do you like the particulars?

4. Look at their writing skills.

These days, many SMMs have degrees in writing or related fields. If you want your SMM to do a bit of writing for you, a degree in English could be beneficial. Or perhaps experience writing. Some SMMs, myself included, have a background in technical writing. If you have a particular grammatical mistake that bugs you, such as the abuse of commas, check their work for that. Here’s a list of 10 Common Grammar Mistakes (“lose” and “loose” are often confused).

5. Ensure that they embrace “social.”

Broadcasting your message over and over (and over!) is old-school marketing. Make sure that your SMM enjoys interacting with others. Saying hello, while it sounds simple, usually causes others to say “hello” back! Engaging with others on social media is the fastest way to an engaged and engaging account on any platform.

Ensure that you SMM embraces "social."

Ensure that your SMM embraces “social.”

6. Ask them some questions.

For instance, ask about their least favorite platform. That should help you get some idea of what their favorite platform is and isn’t. Also, ask which subjects to avoid. There are many more questions you can ask.

Ask about their least favorite platform

Ask about their least favorite platform

7. Your SMM should be excited at your success!

When you make sales, or when your posts are shared with lots of people, your SMM should be happy for you! They should have in mind a vision for you and for your success. After all, it’s in both your interests that you should succeed.

Finding a good social media manager shouldn’t be this hard, right?

With overpriced agencies and undervalued CMOs, it’s a serious challenge to find that juggernaut to pave the way for your future marketing strategy. Do you have a successful story where your SMM has developed your online presence into what you wanted? We would truly like to hear about your experience(s).

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